Lead Analytics Manager

JOB TITLE: Lead Analytics Manager - Economic Crime Prevention Platform

SALARY: £93,908 - £110,480

LOCATION(S): London

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our London Office

About this opportunity

A fantastic opportunity has arisen for a Lead Analytics Manager to deliver influential insight and advice through leading a team of analytical and research professionals. This exciting new role is to set-up and lead the BI&A Chapter team for the Resolving Economic Crime lab which aims to build the capability for effective, empathetic and efficient Economic Crime interactions across the Group. Key focus areas are building mobile first customer journeys, increasing automation and AI enabled colleague tools.

In the Economic Crime Prevention (ECP) Platform, our mission is to reduce harm to our communities by enhancing the Group's capability to prevent, detect and respond to economic crime. The Platform sits within Consumer Relationships and plays a critical role in providing services across the whole Group.

About us

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too

Here's how you'll make a difference

• You will be leading a team of Business Insights and Analytics colleagues in the Economic Crime Prevention Platform to support the fight against Fraud and Financial crime.

• Focussing on the area of resolving economic crime, you will define the data strategy and support your colleagues to deliver this through a portfolio of initiatives and by providing data led insight to enduring product teams.

• You'll identify and evaluate complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.

• You'll be responsible for leading analytics to drive improvements across the resolving economic crime arena by identifying any opportunities to obtain additional data and by evaluating the benefits of any changes.

• You'll identify innovative solutions to support the monitoring of our economic crime resolution controls, through reporting, dashboards and automation, and use these to help define strategic improvements in loss prevention and customer experience.

• You'll work with stakeholders across the group to identify requirements and opportunities to enhance our economic crime resolution processes and controls that help Britain, rather than fraudsters, prosper.

What we need from you

We believe that people don't always fit neatly into roles, and we value everyone's individual skills, experience, and knowledge - it's what makes you unique!

• Proven track record of producing data driven insight across a complex landscape that leads to realisation of benefits and improvements for our customers and our business.

• Strong leadership skills, using empathy, clarity and challenge to support your team to be their best.

• Exposure to Google Cloud Platform

• Excellent analytical, visualisation, and interpretative skills.

• Experience of SQL, BigQuery or Python in real world business application.

• Experience with applying Data Analytics techniques within a commercial/industrial context.

• A growth mindset and a willingness to learn new skills.

It would be great if you also had

• Experience of using Tableau or PowerBI to present data

• Knowledge of economic crime processes and controls

• Clear and effective communication to convey complex data insights to diverse audiences

• Strong interpersonal skills to collaborate effectively with colleagues across the business

About working for us

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares.

* Benefits you can adapt to your lifestyle, such as discounted shopping.

* 28 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.