Late Shift Receptionist – Greenlands Hotel

Henley Business School at Greenlands is situated in 30 acres of beautiful countryside in the Chiltern Valley on the banks of the River Thames two miles from Henley on Thames. It provides management training for Postgraduates and Senior Executives from all around the world.

The core purpose of the Hotel and Conference Services Department is to deliver a World Class Service which supports Henley’s strategic principles in promoting the quality of the Business School and its physical learning environment.

We are seeking to appoint a Full Time Receptionist to work primarily afternoons into evenings from approximately 4.00pm to 12.00am. You will provide a warm welcome to our guests and exceptional customer service for all those staying in the hotel and participating in activities onsite.

Your responsibilities will include managing and coordinating hotel bookings using our event management system and responding to queries via telephone, email, and in person.

We will consider a Part Time position for the right applicant providing the hours of 7.00pm to 10.00pm are covered Monday to Friday.

You will have:

1. Ability to communicate effectively
2. Exceptional customer service skills
3. Ability to work independently and as part of a team
4. Problem-solving skills and an eye for detail
5. Flexibility in covering colleague absence/holiday
6. PC skills experience with Word, Excel, and Email with an ability to learn new programs

The closing date for applications is 23:59 on 13/01/2025.

Interviews will be held on 21/01/2025 and 22/01/2025.

Contact details:

Contact Name: Abbie Edwards

Contact Job Title: Deputy Front of House Manager

Contact Email address: A.L.Edwards@reading.ac.uk

Alternative Contact Name: Irina Palejeva

Alternative Contact Job Title: Senior Receptionist

Alternative Contact Email address: i.palejeva@henley.ac.uk

Candidates who do not already have permission to work in the UK should note that sponsorship will not be possible under the Skilled Worker Route.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall. Applications for job-share, part-time, and flexible working arrangements are welcomed and will be considered in line with business needs.