Land Freight Export Customs Coordinator

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Customs Coordinator to be based in our Tilbrook site (MK7 8BN) to work Monday – Friday on the following shift patterns: 1400 - 2300.
The position holder will ensure shipments are managed efficiently and ‘right first time’. Also, they will maintain a centre of excellent customer service to the Customs & Logistics clientele of Yusen Logistics (UK) Ltd.

The role will offer a salary from £26,650.00 and a shift allowance of £800.00 per annum.

Benefits:

1. Remote work, up to 3 days (Subject to Business requirements)
2. 25 days holidays and 5 days volunteer leave
3. Opportunity for Unpaid Leave
4. Up to 10 days of international remote working*
5. Critical Illness Cover
6. Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
7. Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
8. Free access to 24/7 online GP, mental health support service, Life Events Counselling and Care Concierge Service
9. Tailored development and career opportunities
10. Offering a comprehensive two-week induction and training program tailored for candidates who are new to the field of customs.

Key Responsibilities:

1. Work closely with clients and suppliers to ensure smooth seamless service levels are achieved.
2. Complete Customs clearance as per customer instructions and adhering to HMRC Regulations.
3. Complete Transit procedures in line with Customer instructions and adhering to HMRC Regulations.
4. Act as direct point of contact for clients, ensuring that all operational, Customs requirements and enquiries are responded to on time and concluded accurately and courteously.
5. Prepare KPI reports and present to clients as required.
6. Maintain systems with accurate and real-time data.
7. Monitor and control all cost and revenue at job-file level.
8. Complete regular audits on the Customs activity to ensure adherence with HM Customs procedures / client instructions.
9. Confirm and process all job-file invoicing where required.
10. Ensure total accuracy of all information and high standards of operational service are met at all times.

Key Requirements:

1. Ability to work on own initiative as well as part of a team.
2. Excellent customer service and communication skills.
3. Displays a confident and professional manner.
4. Highly organised with ability to work under pressure and to deadline.
5. Problem solving & Investigative skills.
6. Attention to detail / Strong numeracy / literacy.
7. Ability to build relationships at all levels of the organization as well as clients.
8. Experience of working in a fast-paced environment.
9. Good IT skills – MS Office and Excel.

We thank all applicants for their interest; however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.