l'Oréal Luxe Brand Ambassador Trafford Centre Manchester (37.5 Hours)

L'OREAL GROUP; Manchester; On-site; GBP 25,000 - 45,000

Job description

L’Oréal Luxe Team Manager

Belonging to the L’Oréal Beauty Squad in Sephora puts you in the heart of what’s new in beauty.

Join the journey of reimagining the beauty experience at L’Oréal Luxe…. And have the freedom to go beyond with #beautythatmovestheworld.

Our brands have real purpose; we celebrate inclusivity and embrace what makes you unique.

Being adaptable in this role is key, offering an unbiased approach where your customers trust YOU.

Are you already one step ahead with beauty trends? Do you enjoy helping people get their beauty fix whilst creating authentic relationships? Then being part of our socially active, creative and unique team is where you belong!

You will provide customers with unforgettable personalised experiences whether they are browsing, buying gifts, looking for inspiration, or replenishing our ICONIC products.

Who we are looking for:

• You’ll be the go-to expert providing personal recommendations that leave clients feeling confident and ready to conquer the world (or at least their Instagram feed).
• You’re not just here to sell; you’re here to connect! Build genuine relationships with clients, listen to their needs, and help them discover their ultimate beauty routine. From mastering the latest makeup trends to crafting personalised skincare routines to help clients express their unique style.
• From skincare secrets to makeup and fragrance must-haves, you’ll be a walking encyclopaedia of beauty knowledge. You will share your expertise, provide unbiased recommendations, and help every client find their perfect match across the L’Oréal Luxe brands.
• We are all about celebrating individuality and embracing what makes you unique. You will share your passion for inclusivity and create a welcoming space for every beauty lover.
• How “social” are you? You will be digitally savvy and actively engaged with social media trends with a strong social media presence.
• You will inject fun into our brands with inclusive moments and events across our counters and in-store animation.

What you will be doing as a Team Manager:

RETAIL MANAGEMENT:

• Achieve and exceed retail and KPI targets for your store, ensuring plans are executed with the vision of long-term success while identifying and reacting to retail opportunities and challenges to maximize results.
• Monitor and react to productivity levels to ensure effective use of resources and strategic use of FTE to maximise productivity.
• Manage store targeting process to ensure clear and accurate targets are set for each team member in your squad.
• Provide detailed feedback to your Area Manager on what’s working well and opportunities that you can spot to increase performance.
• Collaborate with in-store teams and your area manager to ensure consistency, success, and achieve retail targets.
• Build solid relationships with your store to leverage the best results for our retail targets and KPIs.
• Embrace digital business tools and be an ambassador for these within your team.

PEOPLE MANAGEMENT & DEVELOPMENT:

• Have a passion for your people – as part of your role you will spend time coaching and developing your team with a focus on development of service skills.
• Own the People Development and coaching of your in-store team to achieve the best possible results.

OPERATIONS:

• Ensure excellence of brand image in the store at all times; counters, displays, team, etc.
• Influence future retailer initiatives; ensuring the brands maximizes all available opportunities.

What you’ll need:

• Excellent business acumen including sales analysis, inventory management, and organising staffing.
• Flexible approach with availability in line with the needs of the business to include late nights, weekends, and bank holidays (excluding Christmas day).
• Proven track record of delivering retail KPIs, driving retail through eventing, and providing exceptional customer service whilst leading a team to achieve and exceed their targets.
• To be an enthusiast about make-up/skincare or wellness.
• To enjoy making connections with customers and be at ease talking to people about our products and brands.
• A desire to help meet customers’ needs and create a memorable experience.
• A desire to achieve goals and create activity in store as well as the initiative to create events to drive your business in the community and store.
• To enjoy working in a Retail environment and be happy to work on your own and as part of a team.
• To be comfortable with technology and happy to engage across our channels.
• Clear communication skills.

Support And Development…

• Your induction and onboarding will be led by the National Education Manager, and you will work closely with your Retail & Education Manager.

• Our trainings are like no other. You will get your hands on all the innovation from our brands, learn the latest techniques, and meet the rest of your beauty community. You will share ideas, support each other, and walk away feeling inspired.

• The future is yours! We will support your development and progression into other roles across the business.

Benefits And Rewards…

• Competitive Salary & Bonus incentives.

• Staff shop with access to 35 brands within our portfolio.

• 30 days holiday (inclusive of BH’s).

• Discounted Dental Insurance.

• Access to discounts across gym memberships, retailers, and holiday packages!

• Working for L’Oréal means you can be a part of our wider workforce to be a part of the sustainability journey we are on… L’Oréal for the future! #Beautythatmovestheworld.

At L’Oréal, we take pride in creating a diverse, equitable, and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote, or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.

When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

Don’t forget to show off your unique style and personality in your application.