KYC Analyst - Philippines

LaunchGood is actively looking for a KYC (Know Your Customer) Analyst!

LaunchGood is a global crowdfunding platform to support Muslims launching good across the world by helping them raise funds for their campaigns. We believe Muslims can be a wellspring of solutions and have incredible values to share with the world. We are seeking a highly skilled and dynamic KYC (Know Your Customer) Analyst to join our team who will be at the forefront ensuring that the company is protected against individuals that attempt to commit illegal financial transactions. They will perform detailed verification checks on clients and continue to monitor these accounts. The KYC Analyst will proactively identify and address any financial concerns, making vital contributions to maintain a secure and inclusive environment where our users can thrive. Their dedication will be instrumental in shaping a positive user experience.

Deliverables

1. KYC Review:
2. Your primary responsibility is to review and analyze campaigns with a strong emphasis on exercising sound judgement and making informed decisions to approve campaigns submitted by campaign creators (i.e., customers) for review.
3. Investigate and assess documents provided by customers to determine the validity and accuracy of campaigns.
4. Manage cases involving customer concerns through phone, email, and resolution platforms.
5. Act as a decision-maker when customers deviate from LaunchGood Guidelines, Policies, or Terms of Use.
6. Leverage your experience to complete the customer support lifecycle, ensuring that Know Your Customer (KYC) requirements are met, and payments are processed promptly to campaign creators.
7. Adhere to LaunchGood’s Compliance & Risk Management policies and procedures consistently.
8. KYC Process:
9. Adhere to all compliance guidelines and protocols to review and validate KYC documentation in a timely manner.
10. Perform KYC verification, OFAC/OSFI sanction list screening, Finclusive and World Check screenings as required.
11. Report any suspicious activities to the Chief Compliance Officer or AML Officer.
12. Monitor for fraudulent transactions and promptly report them to the Compliance Manager upon detection.
13. Document user feedback for the Trust and Safety team, highlighting issues, bugs, and specific examples for resolution.
14. Stay informed about industry trends and updates through continuous reading and research.
15. Maintain a commitment to responding to customer inquiries and documentation within a 24-hour window.
16. Ensure thorough follow-up on requested information and verify compliance with regulatory requirements.
17. Prioritize tasks based on urgency and complexity, in line with the department's standard procedures.
18. Collaborate with the KYC lead to provide feedback for process improvements.
19. Share your insights on industry trends and recommend enhancements to our compliance process.
20. Closely collaborate with other internal departments to assist and handle their requests.
21. Support and Learning:
22. You're encouraged to offer support through direct communication with users or phone assistance, particularly when immediate help is needed.
23. Follow up on any customer inquiries within a reasonable time frame.
24. Provide real-time assistance to users with compliance-related concerns and collaborate with the team to address issues.
25. Willingness to work on the weekends.

Core Competencies

1. Analytic Skills: Ability to ensure that consumer information is examined from records of transactions, account statements, and other documents.
2. Critical Thinking: Ability to evaluate complex situations, assess risks, and make informed decisions in a fast-paced environment.
3. Crisis Management: Ability to remain composed and take decisive action during high-pressure situations.
4. Communication: Excellent written and verbal communication skills for drafting policies, user communications, and delivering training.
5. Conflict Resolution: Strong interpersonal skills to handle sensitive and potentially contentious user interactions.
6. Problem Solving: A proactive approach to addressing safety concerns and developing effective solutions.
7. Attention to Detail: Meticulous review and assessment of user-generated content to ensure compliance with policies.
8. Adaptability: Flexibility to adapt to changing policies, emerging threats, and evolving industry best practices.
9. Tech-Savvy: Comfortable with using various online platforms and tools for content review and investigation.

Requirements

1. Minimum of three years of experience in a KYC Analyst role at an established financial institution (e.g., bank, insurance company, MSB, etc.) or crowdfunding company.
2. Proficiency in regulatory compliance and relevant industry standards.
3. Strong understanding of Know Your Customer (KYC) procedures and documentation requirements.
4. Excellent communication and problem-solving skills.
5. Attention to detail and the ability to make sound judgments.
6. Availability for a 5-day work schedule that may overlap to include weekends (e.g., Wednesday to Sunday).
7. Must be able to work EMEA or NA time zones.

The LaunchGood Vision
LaunchGood was started as a community and ecosystem to revive that spirit of creativity and entrepreneurship that elevated Muslims globally for centuries. It is a place to support great ideas in the community and also challenge ourselves to think bigger. It is a network that insists the Ummah is still alive in our hearts, that our hearts are connected no matter where we are. It is our showroom to the world of all the great things Muslims are capable of. Could a Muslim write the next Harry Potter novel, create the next Lord of the Rings trilogy, or discover the next great vaccine? We firmly believe so, that’s why we’re here. We invite you to be part of our global team. What has started as an online crowdfunding platform has grown into this network of nearly a million users. Together, we can change our communities, our countries and the world - one ambitious project at a time! Join us!