Knowledgebase content manager - Workforce Enablement

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International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About the role

Join the Global Leader in Medical and Security Services as a Content Manager - Workforce Enablement!

Location: London, Chiswick
Hybrid: 3x a week in our offices

At International SOS, we are driven by a simple purpose: to be there for our clients when it matters most, providing essential medical and security services worldwide.

As the Content Manager, Workforce Enablement, you'll be part of our Government Services division, where you will make a significant impact in support of the TRICARE Overseas Program for U.S. Military members, families, and veterans.

The Role:

You will oversee our Content Management System (CMS), Salesforce Knowledgebase, and Learning Management Systems to deliver high-quality, accessible content that empowers our workforce. The role also requires creating and optimising our content assets, onboarding resources, and training materials for our global operations teams. This position is ideal for a strategic thinker with a passion for instructional design and enablement tools.

Key responsibilities

• Content Strategy & Management: Lead our CMS and Knowledgebase, ensuring content is current, easily accessible, and aligns with our brand standards.
• Knowledgebase: Creating, maintaining and updating the Knowledge sites/pages on SharePoint.
• Asset Creation: Use best practices in instructional design to create a library of job aids, FAQs, and self-service training resources that foster continuous learning.
• Project Leadership: From inception to completion, manage multiple content projects, ensuring timelines, quality, and stakeholder alignment.
• Innovation in Enablement: Identify and implement new tools and strategies to enhance workforce learning, using systems like Salesforce and LMS.
• Onboarding Excellence: Develop engaging, role-specific onboarding materials in partnership with Learning & Development teams to ensure our global workforce is supported from day one.

About you

We are looking for an experienced asset creation professional who brings:

• Technical skillset: Salesforce, Knowledge base, MS Dynamics.
• Collaborative Spirit: Ability to work cross-functionally with Quality, Clinical, Digital Innovation, and other teams to identify needs and create aligned content solutions.
• Innovative Approach: Strong background in instructional design, content strategy, and project management. Passion for continuous improvement and driving new ideas for content effectiveness.

Benefits

• International, modern and vibrant work environment.
• Performance-based salary review every 12 months.
• Structured career path with genuine career progression in a global organisation.
• Continuous professional development.
• Pension scheme, BUPA private health care and dental plans.
• Offices located in Chiswick Business Park with excellent access to local transport options.
• The business park has access to an on-site health and fitness centre, subsidised on-site canteen, access to bikes, showers and lockers.
• Warm, supportive and open company culture.
• We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support.