Kiehl's Assistant Counter Manager, Selfridges Trafford Centre (37.5 Hours)

L'OREAL GROUP; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job description

Kiehl's Assistant Counter Manager

"When you love your work and the people you work with, amazing things happen..."

Freedom to go beyond, that's the beauty of L'Oréal.

Are you passionate about people and skincare? Do you love connecting with your clients and helping them achieve their skincare goals? We are looking for you!

Mission:

We are customer focused, rich with skincare expertise that is rooted in our pharmaceutical heritage and combine the best of nature and science to achieve healthier younger looking skin. Our team at Kiehl's embody our distinguishing values bringing our heritage and ethos to life in store with their customers. Your mission will be to inspire and coach your team of Skin Pro's and Team Leaders to create memorable and genuine face to face in store experiences, developing personal connections with customers to build trust and loyalty.

Joining Us...

1. You will be passionate about Skincare and delivering exceptional service, even if you don't have experience within the skincare industry. If you have managed teams previously in other sectors such as hospitality, we will give you all the tools you need to kickstart your journey with Kiehl's!
2. You are a real people person and love meeting new people and taking them on a personal journey to make them feel amazing. You will lead by example to your team, demonstrating a spirit for adventure and passion for developing personal and genuine connections to build trust and loyalty.
3. You will work with the Store Manager to create solutions for short and long term business based goals to achieve results. Coaching your team to confidently conduct skin consultations, demonstrating empathy whilst sharing skincare expertise.
4. You will embed your teams in the Kiehl's heritage and story, taking them on a journey to create fulfilling, memorable customer experiences.
5. You will have the ability to inspire, develop and coach your teams to succeed, consistently managing their performance and delivering feedback.
6. Delivering our values, you are a dynamic, people loving leader, passionate for all things beauty and developing teams to create a positive in store culture.
7. You will demonstrate excellent business acumen whilst being accountable for product inventory management. Ensuring we can drive our most loved products, for our clients to create a bespoke skincare routine.
8. You will be part of our 'Kiehl's Gives' Mission supporting our chosen local and global partners to support local charities and citizens to focus on 3 key topics (The environment, children's well-being, and LGBTQ+ causes).

Support And Development...

1. Your induction will consist of regular training with our Education Team, Area Manager, Education Mentor and Peers. You will be set up for success with a Kiehl's Education Learning Journal with access to modules across Retail Skills and Skin Care. Following this a full training induction will also be held in our beautiful head office in Hammersmith, London to support your success.
2. Once passing your training, you will receive your 'Kiehl's Wings Pin' to wear with pride on your lab coat!
3. You will attend quarterly team trainings where you will have an intro to all new launches, skin application techniques and get to play with all our new products!
4. The future is yours! We have many development programs on offer with Kiehl's, we will support your progression if you are interested in progressing into a management role, you will be taken through leadership modules to get you ready for this next step in your career!

Benefits And Rewards....

1. Competitive Salary & Commission Scheme
2. Access to 35 brands worth of products within our L'Oréal Staff Shop
3. Allocated allowance of free products twice a year!
4. 30 days Holiday (Inclusive of Bank Holiday's)
5. Discounted Dental Insurance
6. Employee Referral Bonuses
7. Additional support on Mental health and financial advice is also on offer
8. Working for L'Oréal means you can be a part of our wider workforce to be a part of the sustainability journey we are on...L'Oréal for the future! #Beautythatmovestheworld

Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet. You'll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing discounts across the L'Oréal portfolio.

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.