Key Worker with Special Interest

The Growth Company’s (GC) Employment team have an exciting opportunity for a Key Worker with Special Interest (KWsi) who will actively engage with individual participants, ensuring that through the delivery of a multi-channel, multi-agency and multi-place service delivery model, the participant is enabled and empowered to successfully complete their personal journey into, and progression within the working environment.

We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.

Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt.

Key Responsibilities:

1. Working with participants to progress them on their journey towards employment and overcoming their work, skills health and personal circumstances barriers to ultimately support participants into sustainable work.
2. Build strong and positive relationships with participants, enabling them to make well informed choices and appropriately diagnose their areas of support, leading to the joint development of an action plan of support intervention.
3. Utilisation of a multi-channel platform where, through a range of digital, video and telephony capability, participants are provided with the flexibility to decide how, when and the frequency with which they engage.
4. Utilising IngeusHub as a single point of digital access for all participants.
5. Responsible for making the right connections with local services, through a multi-agency approach, (supported by the Partnership & integration Manager and any relevant Keyworkers with Special Interest) to coordinate a focused package of support for each participant.
6. Working from local hubs, and “pop-up offices” in their community or alongside integrated services (e.g. housing, health and primary care centres) in order to increase service accessibility.
7. Promote the additional choices available to participants via the local Social Prescription Network, demonstrating individualised engagement and motivational skills appropriate for each participant.
8. To ensure that all required entry to the Esyncs is accurate and compliant and documentation relating to the participant is completed and maintained in an accurate, compliant, timely and respectful manner.
9. Responsible for generation of relevant and localised content to support participants and staff in relation to their special interest area. This could range from fact sheets, to working with the Digital Content Manager or facilitation of events with invited guests.

About you:

1. Knowledge in relation to the issues affecting individuals with multiple barriers to progressing to employment and sustained employment.
2. Experience in relation to the support agencies that can assist with individuals with complex needs (e.g. debt, substance misuse, housing etc).
3. Employment and work placement opportunities.
4. A warm, approachable empathetic style and the ability to establish a rapport and build relationships with customers that support their progression to sustained employment.

Skills Required:

1. Working with and placing individual customers in to suitable and sustained employment.
2. Experience in the guidance, advice & counselling environments.
3. Strong interpersonal, communication and negotiating skills.
4. Experience of working with people with multiple and complex needs, including health conditions and disabilities.
5. Proven experience of developing expert knowledge in a specialist area is desirable.
6. Experience of working on outreach and lone working.
7. Ability to work in a target driven environment, with a focus on the successful achievement of job outcomes and sustained outcomes.
8. High level guidance skills, with the ability to deliver one-to-one and group sessions to at least Grade 2 standard.

We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All Education and Skills appointments will be subject to Safer Recruitment Procedures which include a DBS check and a professional social media check. These checks will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.

If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.

We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.

As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.

We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.

GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.

All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.

Job Info

Job Title: Key Worker with Special Interest

Company: CV-Library

Location:

Posted:

Closes:

Sector: Customer Services

Contract: Permanent

Hours: Full Time