Key Publisher Support Rep II

EBSCO Information Services; Birmingham; Hybrid; USD 34,000 - 49,000; Full time

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

As a Key Publisher Support Representative, your primary responsibility is to support internal and external partners by serving as a liaison for the exchange of quotes, invoices as well as product and pricing-related queries. You will accomplish this by communicating and working with 26 EBSCO global offices and our key vendor partners to resolve issues and ensure accurate, timely processing of a large volume of orders.

This hybrid position is based in the Birmingham, Alabama area.

What You'll Do

• Work with large volume and large value transactions that require a high level of accuracy
• Serve as an internal expert on the offerings and requirements of assigned external partners
• Update internal systems to track confirmation, invoicing and payment of orders
• Provide reporting to internal and external partners with regard to outstanding, confirmed and processed orders
• Work with your team and managers to identify efficient processes for managing assigned tasks
• Research and collect data related to products and/or vendors
• Assist with maintaining department training documentation, including identifying best practices and championing workflow improvements
• Participate and contribute to team-wide initiatives as needed

Your Team:

• You will be a part of the Key Publisher Support Team in Publisher Operations
• This team works in a high volume, fast-paced environment, collaborating to identify priorities and working together to ensure goals are met
• This position is hybrid; employees are in the office for training, occasional working sessions and as needed

About You

• Thrive on multi-tasking, staying focused, productive and being part of a team
• At least 2 years of high-volume order processing experience
• 2+ years of continuous work experience in an office environment
• 3+ years of experience with key Microsoft products, including Outlook, Excel and Word
• Quickly assimilate new information and/or processes and their impact on day-to-day work
• Excellent phone and written communication skills
• Positive, can-do attitude
• High school diploma or GED

What sets you apart:

• Experience handling a variety of administrative tasks and working with deadlines
• Strong written and verbal communication skills, advanced organizational skills, troubleshooting and problem-solving skills
• Experience with PowerPoint, Visio, Advanced Excel Skills
• Writing SOPs
• Experience with small projects and process improvement

Pay Range

USD $34,250.00 - USD $48,925.00 /Yr.