Key Holder II -KS UK Boulevard (22.5-37 Hours)

Tapestry; Banbridge; On-site; GBP 40,000 - 60,000; Full time

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

KEYHOLDER

Primary Purpose

The Keyholder contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills and Kate Spade Service training. You will be responsible for meeting personal sales and productivity goals and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.

PROFILE

Client & Service Expert

• Achieves individual sales goals;
• Develops strong product knowledge across all categories;
• Ensures exemplary customer service by delivering the ultimate Kate Spade experience;
• Able to develop a personal clientele through effective use of selling skills, proactive client outreach, and use of client book.

Building Brand Equity

• Understand and communicate the Kate Spade aesthetic, brand philosophy, and lifestyle to the customer;
• Demonstrate interest and ability to work as part of a team.

Operational Excellence

• Execute operational tasks as per company directives;
• Accurately process all POS transactions;
• Adhere to and apply visual directives, ensuring that store standards are executed daily;
• Heightened responsibility as Keyholder for the store.

Skills and Abilities Required

• Professional selling skills and exceptional interpersonal skills;
• Prior luxury goods experience preferred;
• Proactive ability to multi-task and prioritize;
• Works well in a team environment.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind.
• Dealing with Ambiguity: Can effectively cope with change; can decide and act without having the total picture.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly one of the top performers.
• Interpersonal Savvy: Relates well to all kinds of people; builds constructive and effective relationships.
• Learning on the Fly: Learns quickly when facing new problems; open to change; analyzes both successes and failures for clues to improvement.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
• Developing Direct Reports and Others: Provides challenging tasks and assignments; holds frequent development discussions.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team.

Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position. These decisions are made without regard to any legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.