Key Account Manager - Remote

British Airways; United Kingdom; Remote; GBP 30,000 - 60,000

Job description

Key Account Manager - FTC

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

This is a 2 year FTC to manage a portfolio of BA / Iberia and American Airlines trade partners to maximise revenue and drive tactical activity and performance. This is a remote role based in Germany.

What you’ll do:

1. Deliver revenue by understanding customer needs and matching to relevant products
2. Analyse data and use insights to drive revenue-generating/share shifting actions
3. Deep penetration of decision making unit in accounts to expand influence map
4. Conduct high touch performance reviews to drive deal performance via face to face
5. Negotiation of bespoke deals, implementing SMA activities
6. Leverage waiver and favour budget allocation to maximise return of investment
7. Sourcing new business opportunities
8. Upsell opportunities to existing customer base
9. Delivery of face to face and digital conferencing/training
10. Proactively source market intel and insights and feedback
11. Create and execute high touch account development plans for portfolios
12. Strengthen relationships by acting as a touchpoint for escalation of issues or waiver/favour initiation
13. Face of BA/IB to the market, and represent the views from market
14. Representation for BA/IB and collaboration with joint partners
15. Promote, educate and drive NDC adoption across market
16. There is an expectation that you will undertake ad-hoc work on an exceptional basis or provide relevant cover for other team tasks

What you’ll bring to British Airways:

1. Digitally minded - demonstration of utilising digital selling and other innovative ways of working to achieve revenue targets
2. CRM management
3. Engaging audiences via remote and live events, etc.
4. Advanced communication, negotiation and influencing skills
5. Excellent communication
6. Strong work ethic
7. Drive and ambition needed to exceed targets
8. Ability to work in self-directed, fast-paced environment
9. Ability to evaluate data and metrics effectively to ensure focus on commercial opportunities (essential)
10. Experience of building productive working internal and external relationships in a multi-cultural hub-based environment

Your experience:

1. Minimum of 2 years account management or equivalent commercial experience (desirable)
2. Language relevant to the market(s) served

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.