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Key Account Manager - ecommerce

Liberon

New Romney

Hybrid

GBP 60,000 - 80,000

Full time

11 days ago

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An established industry player is seeking a dynamic Key Account Manager for their Ecommerce division. This full-time hybrid role involves managing key accounts, developing business plans, and providing exceptional customer service. You will play a crucial role in fostering relationships with major ecommerce clients, ensuring their needs are met while driving business growth. If you have strong analytical skills and a passion for customer satisfaction, this is an exciting opportunity to make a significant impact in a trusted company known for its premium wood and stone care products.

Proven experience in key account management and developing business plans.
Strong analytical skills and ability to drive business growth.

Develop and maintain relationships with major ecommerce customers.
Create tailored sales strategies and ensure timely product delivery.

Key Accounts Management

Analytical Skills

Customer Service

Communication Skills

Interpersonal Skills

Marketplace Selling Platforms

Liberon is a manufacturer of premium quality products for wood & stone care. With product ranges covering interior and exterior wood and stone care, Liberon has been a trusted name since its establishment in France in the 19th Century. The company specializes in providing natural waxes, polishes, and materials for antique restoration, specialized furniture care, and wood turners.

Role Description

This is a full-time hybrid role for a Key Account Manager - Ecommerce at Liberon. The Key Account Manager will be responsible for managing key accounts, developing business plans, providing excellent customer service, and utilizing analytical skills to drive business growth. This role is based in New Romney but allows for some work from home.

Responsibilities

Develop relationships with new and existing major ecommerce customers.
Acquire a thorough understanding of key customer needs and requirements.
Create sales strategies for each major client.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Ensure the correct products are delivered to customers in a timely manner.
Serve as the link of communication between key customers and internal teams.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Experience & Qualifications