Key Account Manager - Customer Growth (UK)

Askable; London; On-site; GBP 100,000 - 125,000

Job description

Heads up!This role is based in-person at our office in colourful Shoreditch, London.

About Askable

Hey, we’re Askable - the world’s most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?

Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.

By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.

Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere, so they can make smarter, user-driven decisions.

Our culture

Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.

We believe work should be fulfilling, exciting, and meaningful.

Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.

In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.

About the role

We’re expanding our Growth team and looking for someone with existing experience selling software or tech platforms into the UK market.

We’re looking for a dedicated, ambitious people-person to join our Customer Growth team. You will:

• be working with a specific set of brands and have a primary goal of growing their spend and usage. These brands are a subset of the top companies that Askable is an approved vendor for.
• drive account development & revenue growth leading to customer satisfaction and on-going customer loyalty through continuous improvement and focused innovation initiatives.
• build and foster strategic relationships and will be at the forefront of our customers’ digital transformation journeys, working jointly with these customers to merge business vision with solution roadmaps to enable successful transformation.

What you’ll do

• Revenue and Team Expansion: Drive revenue growth within your customer patch and increase the number of active teams, focusing on enhancing client engagement and participation
• Account Growth and Management: Grow Askable's top accounts by boosting spend and usage, while maintaining and strengthening client relationships through effective communication and support
• Lead Management: Spearheading the identification and qualification of leads, fostering opportunity development, and meticulously tracking progress to optimise sales strategies.
• Sales Initiatives and Travel: Engage in proactive sales initiatives, including upselling and cross-selling Askable's product line, and conduct regular face-to-face client meetings
• Product Demonstrations and Custom Solutions: Deliver compelling demonstrations to new teams in existing accounts and create custom solutions tailored to unique client needs.
• Active User and Team Growth in Key Brands: Focus on increasing the number of active users and teams within key brands, ensuring deep platform engagement and long-term commitment.
• Performance Tracking and Usage Optimisation: Monitor key account performance, develop strategies to optimise account usage and spend, and ensure clients are on the right trajectory for growth.
• Sales Forecasting: Collaborating with the Head of Sales to predict and deliver accurate sales forecasts, contributing to strategic planning and target achievement.
• Technology Proficiency: Effectively utilising key company systems, including Hubspot, LinkedIn Sales Navigator, and Keynote, to manage and grow business efficiently.

Skills and experience you’ll bring

To hit the ground running in this role you’ll need at least 5 years experience working as a account executive (or similar role such as in a SaaS or tech environment) with:

• Experience selling software or tech platforms in the UK
• Excellent verbal and written communication skills: able to engage/sustain clients and construct effective propositions/proposals and respond effectively to tenders
• Experience with sales frameworks. Bonus points if you’ve read and utilisedThe Challenger Sale and The Sales Acceleration Formula.
• Influence-without-authority (additional bonus if you enjoy posting on Linkedin and building your own personal brand)

The mindset you’ll need

• Winning with your team: You’ll be proud of the individual work you do, but find winning as team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.
• Independence and curiosity: You won’t find cabinets full of step by step instructions at Askable. You’ll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions, and take responsibility for the goals you set.
• Growth focussed: You’ll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team, and the business.
• Quick to learn: You’ll bring an ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.
  

Perks and benefits

Your excitement about the role itself is what matters most to us. Perks are just the icing on the cake—but let us share a few to whet your appetite.

• Competitive Salary
• ‘Askable Days’ – a scheduled paid day off for 'you time', every month (on top of bank holidays)
• Uncapped commission
• Opportunities for international travel, including a trip to Askable HQ in Australia soon after starting
• Plus more—we'll be happy to chat about all our other perks during the interview process!

️ Before you go...

Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we’re committed to building diverse teams with unique perspectives. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you.