Key Account Manager

Key Account Manager (PK8629) Yorkshire and the Humber, England

Salary: £Please contact for further salary details + Car + 23 Days Holiday

KEY ACCOUNT MANAGER

HYBRID WORKING / YORKSHIRE

£PLEASE CONTACT ME FOR FURTHER SALARY DETAILS + Car + Performance Based Incentives + 23 Days Holiday + Bank Holidays + Mobile + Laptop

My client is a leading manufacturer of flexible packaging providing an award winning service to their clients in the food & beverage, retail, commercial, homecare & personal care sectors.

They are now looking to recruit an experienced and highly motivated Key Account Manager to join their team. You will be responsible for managing and growing relationships with key clients, ensuring their needs are met with tailored solutions, and driving business growth through exceptional customer service and strategic account management. This role will focus on fostering long-term partnerships, ensuring customer satisfaction, and identifying opportunities for business expansion within the flexible packaging sector.

Your focus will be Key Account Management! There are high value accounts to be given to the chosen candidate from day one!

Key Responsibilities:

• Develop and maintain strong, long-term relationships with key clients in the flexible packaging industry.
• Serve as the primary point of contact for assigned key accounts, ensuring their needs are understood and met with the best solutions.
• Provide regular updates to clients on product innovations, market trends, and new offerings.
• Proactively address any concerns or issues from clients to maintain high levels of satisfaction and loyalty.
• Identify opportunities for expanding business within existing key accounts.
• Develop and implement account strategies to increase sales, revenue, and market share.
• Create customised proposals and solutions based on client requirements, working closely with the internal teams (e.g., internal sales, studio, production, logistics).
• Achieve sales targets and KPIs by managing accounts effectively and closing new business deals.
• Work collaboratively with internal stakeholders (product development, production, and logistics) to develop strategies that meet client needs while maintaining profitability for the company.
• Negotiate pricing, terms, and contracts in alignment with company policies and client expectations.
• Track and analyse key account performance, presenting regular reports and forecasts to senior management.
• Stay up to date with industry trends, competitor activities, and market conditions in the flexible packaging sector.
• Educate clients on the latest packaging technologies, sustainability initiatives, and product enhancements.
• Coordinate with production, design, and logistics teams to ensure smooth execution of projects and timely delivery of products.
• Ensure a seamless experience for clients from order placement to delivery and beyond.
• Act as a liaison to resolve any challenges or discrepancies that arise during the order process.
• Address and manage customer complaints and concerns efficiently to maintain strong relationships.

Experience Required / Candidate Attributes:

• Minimum of 5 years of experience in sales or account management, with a focus on key accounts or large-scale clients. Experience in the flexible packaging industry is a strong advantage.
• Proven track record in managing major accounts, building client relationships, and driving sales growth.
• Strong negotiation, presentation, and communication skills.
• Excellent problem-solving abilities with a customer-centric approach.
• Ability to develop and execute strategic account plans.
• Proficient in CRM software and Microsoft Office Suite.
• Knowledge of packaging materials, production processes, and trends in the flexible packaging industry is a plus.
• Strong organisational skills with the ability to manage multiple projects simultaneously.