Key Account Manager

Total Integrated Solutions Limited; Coleshill CP; On-site; GBP 45,000; Full time

Job description

TIS is a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation for quality, care, and reliability, which is second to none.

Our absolute ambition is to provide and maintain a premium service in the industry with staff wellbeing, safety, and environmental considerations at the forefront of our services. Our strategy is to achieve a premium service and a commitment to employees, customers, and all stakeholders. We provide an environment of quality and care helping employees engage with our customers, putting them at the heart of what we do.

Due to the Company's continued success, we are looking to expand the Customer Engagement Team in the Birmingham area and are seeking an enthusiastic and dedicated Key Account Manager. This is an excellent opportunity for someone looking to develop their career and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required.

Key Account Manager- Ref: V307

Based in Coleshill

This is an excellent opportunity to enhance your career within the security and communications industry. You will need to have excellent communication skills and experience of working in the security sector.

The role involves:

1. To manage a number of key contracts within the business
2. To secure and maintain strong, professional and high-quality relationships with our customer base
3. To gain and maintain a strong, strategic understanding of our customers' needs
4. To act as the voice of the customer within the business
5. To gain and maintain a strong relationship with manufacturers, distributors and consultants within the security sector
6. To work with our customers to produce solutions that meet their operational and strategic needs, acting as their trusted and professional guide
7. To survey, design and quote for the installation, service and maintenance of a range of life safety systems with a strong focus on CCTV
8. To work with the wider team to support the submission of tenders and bids for new business
9. To work with the Head of Customer Engagement to produce commercial forecasts.

Key experience/qualifications:

1. Strong interpersonal skills with experience of providing a world class customer experience
2. Experience of working within the Security Sector
3. Strong knowledge of complex CCTV systems, associated transmission and networks
4. Experience of designing or installing security, life safety and connected systems (including but not limited to CCTV, Access Control, Intruder and Fire)
5. Experience of constructing build sheets and quotations
6. Experience of submitting competitive tenders and bids.

Skills and Capabilities:

1. Understanding of integrated and networked systems
2. Good written and verbal communication skills are essential
3. Good commercial understanding
4. Excellent customer service skills
5. IT literate and fully conversant with Microsoft software packages.
6. A team player that upholds the company values and maintains the high level of standards set out in the TIS Premium Service Strategy.

Working hours: Monday - Friday, 8.00am - 5.00pm (flexibility required)

Salary: £45,000 plus commission

Benefits: Commitment to annual inflation increase in salary, Pension Salary Sacrifice, Holiday Buy Back Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 25 days holiday increasing to 27 days plus usual bank holidays, Birthday holiday, Company Sick Pay, Perks and Employee Assistance Program