Key Account Coordinator, Spanish speaking

Funko; London; On-site; GBP 100,000 - 125,000

Job description

Role Purpose

The Key Account Coordinator handles mass customers and operational transactions primarily in the Iberia market in partnership with designated members of the sales team. This role holder will manage incoming account specific queries and will be expected to support communications across all functions, most notably commercial and operations. The Key Account Coordinator assists with sales project administration, tracking delivery status and resolving discrepancies. They are also responsible for providing excellent customer service and managing the administrative functions of the designated accounts.

What You’ll Do:

• Account Support; fielding account specific calls and e-mails and developing relationships with key clients primarily within the Iberia market (so Spanish language is required).
• Maintain open order workbook, linking with operations and accounts teams.
• Provide sales data analysis and weekly reporting (including key initiatives sales data and stock availability) to Sales Manager and customer.
• Work closely with the Marketing and Planning teams on execution and delivery of key initiatives where applicable I.e., FSDU’s.
• Communicate any pricing changes to the Sales Manager where relevant.
• Attend account sales meetings both internally/externally and conference calls where applicable.
• Ensure that records and information are maintained and updated to reflect Funko details.
• Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team.
• Bespoke IOI support as required by Sales Manager and customers.
• Participate in product / brand knowledge training to learn about new and existing product lines.

What You’ll Bring:

• Excellent written and verbal communication in Spanish and English.
• Appreciation for customer’s logistical needs and vendor compliance.
• Ability to develop and maintain working relationships with customers, retail partners, peers and other departments.
• Working knowledge of Microsoft Office 365 packages, including strong Excel skills.
• Excellent organizational skills and ability to prioritize.
• Demonstrates a ‘team player’ ethic.
• Excellent attention to detail.
• Ability to work with confidential information and remain discreet at all times.
• Driven, pro-active and able to work at pace.