Junior Technical Support Engineer

Curveball Solutions; Liverpool; On-site; GBP 24,000 - 28,000; Full time

Job description

Join Our Team as a Junior Technical Support Engineer (Infrastructure)

Location: Liverpool, L33

Salary: Competitive, £24-28k DOE.

Contract: Full-time, permanent

Are you passionate about technology and customer service? Do you thrive in a fast-paced, collaborative environment? Join Curveball Solutions, a growing IT Managed Services Provider, as a Junior Technical Support Engineer and be part of our exciting journey into 2025 and beyond!

Why Join Us

At Curveball Solutions, we're more than just an IT provider; we're a trusted partner for small-to-medium businesses across the North-West. Having successfully transitioned into the MSP space, we're expanding our technical support team to continue delivering exceptional customer experiences. If you're ready to take the next step in your career, this is your chance to grow, innovate, and make an impact.

What You'll Do

1. Be the first line of support for customers and internal staff, resolving technical queries efficiently.
2. Work within an ITIL-based service desk environment, ensuring smooth IT operations.
3. Conduct site surveys and provide technical reports for client solutions.
4. Play a key role in Microsoft / Private Cloud, WAN connectivity, and local network solutions projects.
5. Manage change requests, contribute to service improvements, and enhance customer satisfaction.

What We're Looking For

1. Experience with Microsoft products including Azure, Windows Server, VMWare, ProxMox and Hyper-V virtualisation technologies.
2. Understanding of Cisco networking (routing, switching, firewalls).
3. Familiarity with IT Service Desk systems and troubleshooting IT infrastructure.
4. Knowledge of Network protocols, VPN, MPLS, and public DNS (a plus!).
5. Excellent problem-solving and communication skills.

What's In It For You

1. A dynamic, client-focused culture in a rapidly growing MSP.
2. Opportunities for training, certifications, and career progression.
3. A supportive team that values innovation and collaboration.
4. Competitive salary and benefits package.
5. Mentorship programs to help you grow and succeed in your career.
6. An inclusive environment where your ideas and contributions are valued.

Ready to take your IT career to the next level? If you're based near Liverpool/Knowsley and have what it takes, we'd love to hear from you. Apply now and let's shape the future of IT together!