Junior Technical Support Engineer

Job Description

Junior Technical Support Engineer

Farnborough
£28,000 per annum + quarterly bonuses
Hybrid

An opportunity to join a rapidly growing and successful technical consultancy as a Junior Technical Support Engineer, where you will play a vital role in ensuring the seamless operation of technology systems.

In this position, you'll have the opportunity to work in a dynamic environment where your contributions are valued. You will provide high-quality technical support to both internal teams and external clients, manage IT projects, and participate in initiatives that promote continuous improvement across the company.

Key Responsibilities:

• Customer Engagement: Build strong relationships with clients, addressing their technical needs and ensuring satisfaction.
• Internal Technical Support: Serve as a go-to resource for technical inquiries and issues within the organization.
• Training & Expertise: Deliver product training and share technical knowledge with all internal staff, enhancing their skills and efficiency.
• Desktop Support: Provide hands-on support for desktop issues and manage software configurations to optimize performance.
• Project Leadership: Lead small to medium-sized IT projects as directed by the Technical Support Manager, ensuring timely and successful execution.
• Device Setup: Configure new laptops (both Mac and PC), ensuring all necessary software is installed and ready for use.
• Security Maintenance: Uphold and improve security protocols, applying necessary upgrades to all company devices to protect sensitive information.

Required Experience:

• Proven experience as a Junior Technical Support Engineer or in a similar technical role.
• Proficient in Windows and Mac OS environments.
• Strong skills in diagnosing and troubleshooting technical issues efficiently.
• Solid understanding of computer systems, mobile devices, and other technology products.

This role is a fantastic opportunity to learn, grow, and advance your career in a specialist consultancy. They value adaptability and are committed to helping you forge a successful technical career path.
If you're passionate about technology and customer service, please send your CV now!