Junior Support Analyst

• Sector: I.T. & Communications
• Job Type: Permanent
• Work Hours: Full Time

Job Description

An exciting opportunity awaits a Junior Support Analyst to join an innovative IT company renowned for providing powerful solutions across messaging, collaboration, and cloud technologies. This Junior Support position is ideal for customer-centric individuals with a flair for problem-solving and who thrive in a fast-paced environment.

While the role primarily involves MS product support, comprehensive training will equip you to tackle complex technical challenges over the first six to twelve months. During this initial period, you will receive in-depth training on the core Microsoft products our client supports, enabling you to develop a solid foundation in the systems and processes.

Junior Support Analyst Key Skills:

Our client is searching for a dedicated Junior Support Analyst with technical acumen and excellent communication skills. We're eager to connect with candidates in similar fields, including Product Support, Software Support, Application Support, and Service Desk.

Ideal candidates will bring the following experience:

• Up to two years in a customer-centric IT support role.
• Experience handling first-line support, service desk tasks, and troubleshooting IT issues.
• Demonstrated ability in logging and prioritising incoming support calls.
• Proficiency in Office 365.
• Strong problem-solving skills and a proactive approach to tackling technical challenges.
• Excellent English communication skills (written and verbal).
• All applicants must reside in the UK and have the right to work.

About the Junior Support Analyst Position:

The bulk of your responsibilities early on will focus on essential tasks, such as logging calls and becoming familiar with the client’s ticketing system and workflow.

As you gain confidence and expertise with the core products, you will gradually take on more complex aspects of the role, tackling in-depth support issues and engaging in higher-level troubleshooting. Our client understands that developing this level of proficiency takes time and is fully committed to supporting your growth at every stage. This approach ensures you will be well-prepared to handle the most challenging technical issues with ease as your experience grows.

As part of the Technical Support Department, the Junior Support Analyst will play a crucial role in managing our client’s customer support infrastructure. This role involves:

• Ensuring support calls are taken promptly.
• Managing support calls and ensuring timely response and resolution.
• Liaising with customers to progress open calls for other members of the support department.
• Day-to-day maintenance of internal systems for end users.
• Setting up and supporting internal laptops and servers.
• Performing adhoc support as and when necessary.

Salary: £24-28,000
Location: Portishead
Work Arrangement: Hybrid - Three days in the office and two days working from home (initially office-based for six months)

• Fantastic office location by the Portishead Marina
• Company pension scheme (Standard Life)
• Profit share bonus based on company performance
• Company healthcare scheme after six months

For more information on this Junior Support Analyst position, please get in touch with us to discuss.

Our client is committed to inclusivity. They celebrate diversity and encourage everyone to join and be themselves at work.