Junior Operations Manager London (f/m/d)

YOUR CHALLENGE:

We're looking for an enthusiastic and proactive Junior Operations Manager to join our London team. In this role, you will play a vital part in supporting both the operational and strategic goals of the London Operations team. If you thrive in a fast-paced environment, enjoy building relationships, and have a passion for operational excellence, this is the opportunity for you.

1. Collaborate with the London Operations team to ensure smooth day-to-day operations and support strategic initiatives.
2. Manage communications with chauffeur partners, external stakeholders, and regulatory bodies to ensure timely and professional handling of inquiries.
3. Work closely with chauffeur partners to ensure they consistently exceed customer expectations and uphold Blacklane's high standards of service quality.
4. Assist in maintaining compliance and documentation requirements for the London market.
5. Build strong, genuine relationships with our chauffeur partners and key local partners, fostering a culture of trust and collaboration.
6. Analyse operational data to identify challenges, uncover opportunities, and implement solutions that drive efficiency and growth.
7. Support the creation and delivery of market communications, ensuring alignment with Blacklane's values and objectives.
8. Test, monitor, and provide feedback on Blacklane's product offerings, with a particular focus on the chauffeur app and supply-side experience.

ABOUT YOU:

1. Location: You are based in or within commuting distance of London.
2. Experience: You bring relevant experience in a business environment, with a proven track record in operations, account management, or service quality.
3. Communication Skills: You excel in written and verbal communication, particularly in engaging with drivers or customers.
4. Relationship Building: You are personable, convincing, and committed to building strong, productive relationships with colleagues and partners.
5. Adaptability: You are flexible, open-minded, and capable of working independently or as part of a team.
6. Organisational Skills: You have excellent time-management skills, with the ability to prioritise and multitask effectively.
7. Growth Mindset: You are eager to learn, grow, and make an impact in a fast-moving sector.
8. Team Player: You bring positivity and motivation to your team, helping everyone improve each day.
9. Values-Driven: You embody Blacklane's core values: Break New Ground, Be Reliable, Go the Extra Mile, Act with Integrity, and Care.

MORE THAN A JOB:

We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it's for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry.

Working at Blacklane:

We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees. Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values. For our employees outside these geographies we promote having a hub life where our employees come together in their specific locations as we believe this plays a crucial role in supporting employee well-being, facilitating career development opportunities such as shadowing and mentorship programs, and nurturing a sense of belonging within our team. We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work. Through our dedication to cultivating a strong company culture, we aim to drive engagement, productivity, and success across the organization and also offer the following:

1. Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
2. Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
3. Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
4. Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
5. Fair Remuneration: We've banded salary levels and matched them to the local costs of living, meaning you're always paid fairly and you know that the rest of the crew is too.
6. Sustainability: We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
7. Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
8. Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.

Upgrade your career with Blacklane