Junior Operations Analyst

Kingfisher; Southampton; On-site; GBP 25,000 - 35,000

Job description

Overview

We’re Kingfisher, a team made up of over 78,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

At Kingfisher, our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. Based out of our Southampton office.

Junior Operations Analysts (JOA) reside in the Command Centre, providing round-the-clock, dedicated Level 1/2 Infrastructure monitoring support for all of Kingfisher’s banners. This is a key role in the incident management process, responsible for accurately identifying and reporting any issues on live service applications. In addition to monitoring, the JOAs are also responsible for performing initial problem determination and recovery prior to directing issues to the appropriate dedicated application and technology teams.

What's the job?

• To work 12-hour shifts (24x7) managing IT services in accordance with Kingfisher operational policies and procedures.
• Monitor IT production services of the operating companies that form Kingfisher PLC.
• Work with experienced team members to develop business knowledge, key capabilities, and essential skills in readiness for promotion to the next role.
• Have a genuine interest in Retail and how customer needs are changing, particularly online.
• Fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with technical support personnel.
• Form effective relationships with colleagues so implementation of additional bridge responsibilities is seamless.
• Good general knowledge of IT software tools (e.g., Microsoft Windows, MS Excel).
• Excellent communication skills – verbal and written.
• Ability to pick up new skills quickly.
• Customer focus.
• Self-motivated with the ability to work effectively under pressure.
• Ability to work as part of a team.
• Good organisational skills, attention to detail and good time management skills.
• Reliable and conscientious.

Minimum Requirements

• Excellent GCSE grades, emphasis in English & Maths.
• An IT related qualification would be advantageous.
• 12 Hour shifts (24x7x365). Days 07:30 to 19:30. Nights 19:30 to 07:30.
• Overtime opportunities due to holidays and shift absence and workload.

What you'll bring

Be Customer Focused – constantly improving our customers’ experience

• I listen to my customers.
• I use available data to help make decisions.

Be Human – acting with humanity and care

• I do the right thing.
• I am respectful.

Be Curious – thrive on learning, thinking beyond the obvious

• I build and share new ideas.
• I try new things and share my learnings.

Be Agile – working with trust, pace and agility

• I have courage to be creative.
• Done is better than perfect; I aim for 80/20.

Be Inclusive – acting inclusively in diverse teams to work together

• I embrace allyship.
• I have self-awareness and a desire to learn.

Be Accountable – championing the plan to deliver results and growth

• I own my actions.
• I understand the Kingfisher plan and how it relates to my role.

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher!

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.