Junior National Account Manager

• Conducts audits using client data to identify errors and recover revenue
• Finds, supports, and documents audit and claims operations
• Produces claims
• Updates claims management system
• Bills claims to client
• Reviews contracts, agreements, paperwork and electronic documents
• Inspects and evaluates client financial information
• Provides vendors with claim back-up information
• Packages claims for vendor and/or client
• Conducts buyer, contract and document pulls as required
• Provides support for audit team
• Actively contacts vendors as part of the claim production process
• Independently produces written correspondences to vendor inquiries
• Analyses and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts
• Produces number and dollar volume of claims goals as defined by team leader and/or management
• Adheres to the overall timing and deadline of an audit cycle

REQUIRED WORK EXPERIENCE:

• Minimum of 2 years of professional business experience
• Professional audit experience is preferred

FUNCTIONAL COMPETENCIES:

Domain / Industry Knowledge & Focus

• Demonstrated ability to review multiple project types or vendor complexity levels with limited support or claim review before sent to vendors or clients

Data Analysis

• Demonstrates proficiency in all tools used and is a resource for less experienced staff

Problem identification & Resolution

• Creatively develops new ideas and solutions through acquired audit knowledge
• Identifies solutions to complex problems, seeking support as needed
• Regularly achieves production levels of claim value or counts in the top 75% of team members producing claims
• Performs entry-level audit tasks with little supervision
• Identifies ways to improve audit process and procedures related to own tasks
• Finds ways to perform tasks more efficiently
• Demonstrates ability to serve as knowledge resource on some claim concepts to lower-level staff and India teams
• Continues to show strong skills in organizing and retaining information received and is able to identify how answers to limited questions may relate to broader concepts
• Handles correspondence across multiple concepts, accurately interpreting the main issue in vendor/client correspondence and addressing it professionally, in a clear, thorough and concise manner

BEHAVIORAL COMPETENCIES:

THINKING

Maintains a Client Focus

• Delivers on commitments to clients
• Understands clients stated needs and requirements
• Communicates with vendors in professional and timely manner
• Meets clients’ needs
• Maintains positive relationships with clients and vendors

RELATING

Communicates with Impact

• Communicates in clear and concise manner
• Values and listens to others
• Adapts communication to different audiences
• Shares information in a timely manner

SELF-MANAGING

• Remains calm and composed with day-to-day challenges
• Maintains focus when under pressure
• Recovers from setbacks typical to role
• Adapts to changes and shifting requirements, and maintains openness to new approaches
• Aware of own emotions and reactions
• Builds positive and trusting relationships with colleagues
• Sees the positive in people, situations and events
• Organizes info to complete daily work
• Plans and performs work in systematic way
• Seeks guidance with competing demands & priorities
• Manages tasks effectively to deliver work on time
• Shifts priorities as directed by others

Takes Initiative

• Takes responsibility for own performance - work done on time and to quality
• Performs routine tasks without being prompted
• Anticipates problems might encounter in daily tasks
• Accepts responsibility for and corrects mistakes
• Seeks out additional work; offers to help others

ACHIEVING

Drives for Results

• Tenacious in overcoming routine challenges, seeks support
• Completes tasks in timely manner
• Strives to meet goals and objectives
• Maintains energy and focus
• Maintains self-motivation and determination to meet deadlines and expected outcomes

WORKING CONDITIONS:

• Benefits include Medical and Dental Schemes, Pension Scheme, Life Cover, Income Protection, 25 days holiday plus Bank Holidays, On-Line Learning Portal, Employee Assistance Programme, Subsidised Gym Membership, Eye Care, Cycle to Work Scheme, Enhanced Maternity and Paternity Pay