Junior IT Technician

Junior IT Technician

Reports to: IT Team Leader

Location: South London

Contract: Permanent

Pattern: Full Time (Shifts: 7 to 3:30pm, 8 to 4:30pm, 9:30 to 6pm)

Closing date: 05/02/2025

Salary: £25,712

About The Role:

We are looking for a Junior IT Technician to join our IT Team in South London to provide excellent customer-centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA's and KPI's as defined.

This is a great opportunity for someone to join the team who is able to collaborate with others to achieve high standards of end-user satisfaction and demonstrate a proactive approach in building relationships with others.

Key Responsibilities:

• Assess incoming incidents and prioritise work according to timescales and processes.
• Keep accurate and timely records within the incident monitoring system, ensuring that the end user receives feedback at all times on the progress of faults and changes.
• Manage workload and relationships over several schools.
• Collaborate with others to achieve high standards of end-user satisfaction.
• Adapt your style to suit the end user, communicating in a clear and confident manner.
• Carry out other reasonable tasks as directed by the Head of IT.

Key Requirements:

• Motivated to work towards an ITIL V3 qualification.
• Understanding of school working practices and policies.
• Knowledge of Data Protection Legislation.
• A desire to understand how technology works and how it can be used to improve productivity.

Benefits:

• 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3 years' service (pro rata for part-time employees).
• Full office closure between Christmas and New Year.
• Opportunity to be part of the TPT (The Pension Trust) scheme with an 11% contribution from us; you are not required to contribute unless you choose to.
• Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform.
• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts of up to 40%, and free eye tests.

About Us:

We're an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we're a network of 39 schools, educating around 30,000 pupils in areas where we can make the biggest difference and we're recognized as one of the highest achieving academy groups in the country.

Diversity and Inclusion:

We aim to build a diverse and inclusive organization where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organization because we know that doing so will make us stronger and more effective.

Safeguarding Statement:

Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. To meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants.

Please note we will be reviewing applications on an ongoing basis and this role may close earlier than advertised depending on the level of response. We strongly encourage you to submit your application at your earliest convenience.