Junior IT Technician

This is an additional post due to the expansion of services, and is an exciting opportunity as a Junior Technician within the IT Service Desk at Mid Cheshire Hospitals. We are looking for a flexible individual who is passionate about IT and providing excellent levels of service to Trust staff.

As a Junior IT Technician, you will provide advanced 1st and basic 2nd line support to all users, investigating and diagnosing IT faults and problems.

This role will play a key part in the management of equipment requests, ensuring they are ordered, deployed, and managed effectively.

This is a great opportunity to work within a fast-paced and exciting environment that is continually changing on a monthly basis, offering constant challenges and personal development.

The post holder will cover all sites that we support at Mid Cheshire Hospitals. This role will occasionally support both the 1st line and 2nd line 24/7 rota.

This post is crucial in supporting staff with FAQs, common difficulties, and time-sensitive queries. The role aims to solve problems at the first point of contact so that Trust staff can continue with their day as soon as possible.

The post holder will be expected to extract the relevant information from the end user to enable them to either resolve the call at the 1st point of contact or furnish the appropriate team with the detail they require to resolve the issue.

All calls are to be logged on the Trust's Sunrise Help Desk system and assigned to the correct support team. There will also be a responsibility for processing user setup and password requests, including the audit and processing of leavers and associated filing.

You will need to provide good customer support to all users and communicate with people at all levels, both in writing and on the phone.

This role will play a key part in the Operative rota and Technician 24/7 rota.

In addition to the advertised pay, this post will attract enhancement payments for weekend working, in line with agenda for change terms and conditions.

For further details / informal visits contact: Name: James Norton Job title: Head of IT Service Delivery Email address: james.norton@mcht.nhs.uk Telephone number: 01270 278364