Junior IT Support Officer

Trinity Laban; London; On-site; GBP 25,000 - 35,000; Full time

Job description

Trinity Laban Conservatoire of Music and Dance is a forward thinking, contemporary and world-class Higher Education Institution with a vision to redefine the conservatoire for the 21st century. At the leading edge of music and dance training, it provides specialist education of the highest quality, which reflects the increasingly collaborative world of artistic practice and supports the lifelong career development of students and professional performing artists.

Reporting to the Infrastructure and Applications Team Leader in the IT department, this role offers a great opportunity to deliver new and exciting technologies, using your excellent IT support skills within a small, supportive IT team, in which your contribution will be highly valued. As well as gaining an insight into the Conservatoire and higher education sector, you will provide first line IT support to staff and students, participate in a wide range of IT projects, help to maintain Trinity Laban systems and infrastructure, and record and manage support requests in our helpdesk system.

You will work with our IT support team and institutional stakeholders, to deliver new modern and innovative digital solutions to create a user experience fit for the 21st century.

Basic first line IT support experience is essential, along with a foundational knowledge of desktop systems and a passion for technology. You'll have first line support awareness of administering and supporting users on the Office365 platform, modern versions of Windows and Macintosh devices, as well as the drive to learn new skills and technologies within our environment.

Primary technologies at Trinity Laban are:

1. Office365
2. Windows Server 2019 and above
3. Active Directory
4. Hybrid Cloud
5. VMWare ESXi
6. Veeam
7. MacOS
8. Mobile Device Management software

As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you think this might be just the job for you, please register an account with our eRecruitment system (or login if you have an account) and complete an online application form using the following link: https://jobs.trinitylaban.ac.uk/

Closing Date: Wednesday 23 April 2025, at 23:59 hours BST, (No Agencies)

Interview Date: Wednesday 7 May 2025