Junior IT Support Officer

Would you like to be involved in projects that make a difference? Do you have experience in supporting software solutions and been involved in change management projects? Are you keen to make a difference?

If so, the Digital Data and Technology team are looking for a full-time Junior Support Officer to join a dynamic team. You will be responsible for assisting with the management, maintenance, testing, and user support of software solutions.

Main duties of the job

Your Key responsibilities include:

1. Respond to all types of ICT related issues reported either via the telephone, HALO or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements.
2. Assist in the testing and implementation of new ICT systems (both clinical and non-clinical applications), which include hospital site visits.
3. Assist with Major Incident support onsite, assuring users are communicated with and business continuity is followed, as per guidance.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Meets all essential criteria as per attached job description/person specification.

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification.

Experience

Skills

Essential Criteria

• Meets all essential criteria as per attached job description/person specification.

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Hospitals and Health Care