Junior IT Support Executive

Job Title – Junior IT Support Executive

At Protein Works we rely on our IT systems to power the solutions across all functions at our new state of the art facility PW Campus.

We’re seeking a hungry IT Support executive at the very beginning of their IT career to join us on this journey “To Create The Best Shakes On The Planet”, using their technology skills to make us even more efficient.

The selected individual will have the opportunity to report daily into our Director of Website Development & Infrastructure with mentoring and a wealth of experience and on the job development provided first hand, an incredible opportunity to first hand exposure at the very beginning of their career in IT.

In this role, the support executive will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed across our workforce at PW Campus. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

1. Maintain and support essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
2. Assist in handling business-critical IT tasks and contribute to system improvements.
3. Enhance business processes and employee productivity through efficient IT solutions.
4. Research and evaluate emerging technologies, hardware, and software to support business needs.
5. Provide expert support for Windows operating systems and widely used software applications, including Microsoft Office, Adobe, and Google Workspace.

Duties and responsibilities

1. Install, configure, and provide ongoing support for workstation software, hardware, printers, and access control systems (e.g., fobs, portals).
2. Assess staff IT needs, identify vulnerabilities, and improve system efficiency and accuracy.
3. Assist with systems and network design, documentation, implementation, testing, and administration to ensure seamless integration with business operations.
4. Perform application and software updates, troubleshoot technical issues, and ensure system stability.
5. Train employees on software and hardware usage while offering ongoing technical support.

Required skills and qualifications

1. Minimum 1 year of experience in IT support or a related role.
2. Strong understanding of operating systems, IT infrastructure, enterprise backup and recovery procedures, and system performance monitoring tools.
3. Basic knowledge of networking concepts, including TCP/IP, firewalls, and troubleshooting connectivity issues.
4. Strong analytical and problem-solving skills with attention to detail.
5. Excellent interpersonal and communication skills to assist non-technical users effectively.
6. Ability to handle sensitive company information with confidentiality and professionalism.

Preferred skills and qualifications

1. Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or a related field.
2. Familiarity with scripting or programming languages (e.g., Python, PowerShell) for automation and troubleshooting.
3. Experience with IT project management or system implementation.
4. Relevant professional certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals, Cisco CCNA).

Join Protein Works: Home of the Best Shakes on the Planet

Established on December 12th, 2012, Protein Works was driven by a relentless pursuit of innovation in the nutrition industry. Our journey began with a simple yet powerful idea: to rock the foundations of a stagnant industry by prioritising quality, unbeatable taste, and exceptional service.

From humble beginnings where we huddled around laptops in coffee shops to now having a state-of-the art facility in Cheshire, where we manufacture and ship our products worldwide, we have sold over 250 million shakes and counting, earning the trust of our customers around the world who come to us for products that enable them to lead healthier lives.

Protein Works today stands proudly as one of the UK’s fastest-growing multi-award-winning consumer food brands, specialising in nutrition-packed protein shakes and meals that not only taste amazing but are nutrition-packed as well.

At Protein Works, we believe in more than just superficial results. We're focused on helping our customers feel better, not just look good. We understand that if healthy can taste good, then we're not just selling products; we're partnering with our customers on their journey to a healthier, more balanced life.

Our commitment to excellence is reflected in every aspect of our brand: from our state-of-the-art, in-house production facilities to our experienced team of nutritionists and industry experts. We meticulously craft each product to deliver the absolute best flavour, texture, and nutrition, catering to a variety of dietary needs and preferences. Whether it's our premium protein shakes, complete meals, wellness supplements, or high protein snacks, every Protein Works product undergoes rigorous testing to meet our high standards and deliver exceptional value to our customers.

Benefits

1. Free drinks and snacks
2. Exclusive staff discount
3. Cycle to work scheme
4. Hybrid working: WFH on Fridays*
5. Private Healthcare**
6. 25 days holiday* + all bank holidays
7. Pension scheme
8. Staff socials and events
9. Fantastic Bonus Scheme
10. Enhanced Holiday Scheme