Junior IT Support Engineer Apprentice – Borehamwood

Level 3 Information Communication Technician

Company: Natpoint

Full Address: Natpoint Ltd, Elstree Aviation Centre, Hogg Lane, Borehamwood, WD6 3AN

Weekly Hours Worked: 9am – 5pm (1 hour lunch)

Salary: £16,000

Contact Information:
Please reach out via email at Raymond.Duke@estio.co.uk or call 0203 8342 872

Job Description:

Estio Training has an exciting new opportunity for a Junior IT Support Engineer with Natpoint, an IT Support company, based at Elstree Aerodrome, Hertfordshire.

Role Summary:

A Support based hands-on Junior IT role based on-site at the HQ in Edgeware. The role will grow in responsibility and autonomy as the candidate gains skills and confidence.

Key Responsibilities:

• Providing 1^st Line IT Support
• Troubleshooting
• Using Software to fix and enhance customer systems
• Managing hardware systems and up-selling
• Basic Security measures, i.e., managing firewalls and security settings
• Maintenance of networks, Mac and Windows

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• Interest in the IT industry
• Basic experience or junior qualification
• Desire to forge a career within the IT industry and seek to progress internally

Personal Qualities:

• Good written and verbal communication skills
• Approachable and helpful personality
• Enthusiasm and a willingness to learn

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services, and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintain system performance.
• Maintain regulatory, legal, and professional standards.
• Support the information systems needs for your business.