Junior IT Support Engineer

Our client is an international IT service provider who requires a Junior IT Support Engineer to work on their Tech Bar that provides on-site support to one of their NHS customers in Worcester.

START: 2ND JANUARY
DURATION: 6 MONTHS
RATE: £18.13 PER HOUR (37.5 HOURS PER WEEK)
LOCATION: WORCESTER

* Tech bar - Hours 07.45 - 17.00: Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours.

Responsibilities:

1. Assistance with IT related queries & general basic enquiries
2. Assist users logging into and logging tickets within Service Now
3. Complete administration within Service Now (log/update and close tickets)
4. Look up and check progress of IT support calls if requested.
5. Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue). Check warranty and report to supplier or replace if out of warranty from stock.
6. Device rebuilds and ensure compliant before re-issue (configured with latest Windows updates)
7. Install & troubleshoot software.
8. Office 365 suite knowledge for troubleshooting.
9. Basic use of Active Directory - EG: PW resets, Bit locker recovery.
10. Basic use of SCCM.
11. Basic use of Nexthink.
12. NHS mail administration (creating accounts, PW resets, applying O365 Licenses, leavers and joiners, shared mailboxes, Multi-factor authentication).
13. Troubleshoot/fix MFA issues.
14. Educating users in; logins, mail, MS Teams, Outlook, Cisco VPN, Citrix.
15. Spare stock management.
16. Loan stock management.
17. Liaise with other internal teams and NHS Acute Trust staff for application support and password resets.
18. Basic mobile phone support.
19. Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.
20. Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices.
21. Full on-site training will be given.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work. For security cleared jobs or non-clearance vacancies, LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.