Junior IT Support Engineer

A great opportunity for a recent Computer Science Graduate who is looking to step into the world of work or a 1st Line Support Engineer who is looking to progress.

If you are a candidate that is not fazed by a fast paced and challenging environment, then there are huge progression prospects for you within this role and beyond.

You would be working for a multimillion-pound company who rewards hard work.

You will be providing global technical support to a well-known reputable construction company and play a key role in developing and maintaining processes around systems management, security, hardware and software inventory.

You will be the first line of support for all desktop issues, confidently handling advanced troubleshooting across all relevant IT verticals, ranging from end-user hardware and mobility to desktop applications, printing, scanning, network fundamentals, updates and patching.

PLEASE NOTE: THIS IS NOT REMOTE WORKING – IT IS OFFICE BASED

Essential skills needed for this role:

1. Recent university graduate in Computer Science / Computing subject area or a minimum of 6-12 months experience in a 1st line IT support role
2. UK Driving licence
3. Practical communication skills, both verbal and written, to interact with users and technical teams.
4. Previous experience in an IT or similar role
5. Experience in network and help desk support.
6. Understanding of TCP/IP protocols and LAN/WAN configuration
7. Technical troubleshooting skills to diagnose and resolve various technical issues
8. Knowledge of IT systems, applications, and infrastructure.
9. Exceptional customer service skills to provide high-quality support to users.

Desirable skills needed for this role:

If you this is of interest and you have the essential skills, please send your CV to k.schneid@nsrassociates.com