Junior IT Support Engineer

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Who We Are Is What We Do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

The Role

Deel IT is redefining the way organizations oversee their remote and hybrid workplaces. This is an opportunity to be a part of a pioneering tech startup that offers the best-of-breed SaaS solutions when it comes to the deployment/lifecycle management of Office and IT equipment to just about anywhere on the planet. We are scaling up our IT offering to provide our customers with dedicated, round-the-clock support, every day of the year. From MDM to device pre-configuration, our premium customer experience is revolutionizing the MSP industry. If you're ready for a challenge, we are expanding our exceptionally talented team with ambitious growth targets over the next two years. We have global coverage in delivering office equipment and we want to do the same for our IT support function which is why we’re now looking for a Junior IT Support Engineer.

You identify with the following:

• Solutions Hunter: You are a natural problem solver, and work hard and creatively to find solutions for customer or business challenges.
• Team Player: You work well as part of a remote team, but can also carry independent responsibility.
• Technically minded: You have solid technical knowledge and are proactive about developing your skill set.
• Competent communicator: You are a great communicator who can break down technical problems and communicate solutions to non-experts.
• Methodical and focused: You work methodically and prioritize well to ensure timelines are met and milestones are reached.

What you need to succeed:

This role will suit someone who already has a keen interest in multiple areas in IT and is looking for a place to combine their experience in one role. You will be a great fit if you have:

• Experience working with and managing a Mac & Windows estate.
• Interest in working with a mobile device management platform (MDM) for managing a mixed device estate, such as - Jamf, Intune, or Workspace One.
• Interest in application packaging and deployment for both Mac & Windows.
• Good working knowledge of IT security.
• Demonstrate excellent interpersonal, organisational and communication skills, with the ability to work under pressure.

Bonus Experience

• IT experience in providing technical support to 3rd-party customers and internal end-users.
• Some experience automating Mac device actions using AppleScript, Perl, or Bash/ZSH scripts.
• Some experience with Windows Powershell would be desirable.
• Good Windows experience with knowledge of Windows Autopilot.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy:

• Provided computer equipment tailored to your role.
• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including WeWork access where available.

DISCLOSURE

We use Covey as part of our hiring and/or promotional processes. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Human Resources Services