Junior IT Support Engineer

Natilik is a Global Technology Solutions Partner.

Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on.

There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.

THE ROLE

The Junior IT Support Engineer will primarily be responsible for supporting the technology needs of the UK business while helping where possible with our offices in New York and Sydney. This role will work directly with end-users to support and train them on the varied technologies used at Natilik. Working towards continuous improvement of Natilik's tech infrastructure, this Support Engineer will take an active role in shaping Natilik’s IT landscape.

This is a great opportunity for someone looking to kick start their career in IT. This is a hybrid role with 2-3 days a week on-site in our London office.

Day to Day this will include:

• Delivering a high level of customer service to agreed standards
• Working with 3rd party suppliers to resolve user issues and queries
• Identifying and prioritising issues that require remedial action, and escalate as required.
• Acting as an ambassador for IT and supporting the onboarding of new users
• Supporting the IT team to deliver systems and processes to ISO27001 standards
• Improving working practices within the corporate IT environment
• Investigating and proposing new technologies to support business requirements
• Providing support for MAC and PC

The following skills and knowledge would make for a great addition to our team:

• Excellent skills in communication being able to interact at management or user level
• Having an uncompromising level of commitment and focus to quality and client service delivery
• Understanding of Office 365 administration
• Understanding of Microsoft Active Directory administration
• Deployment and management experience of Apple iOS
• Understanding of LAN / WAN concepts

Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:

• 25 days annual leave (+ bank holidays) rising with tenure
• Quarterly Awards and Bonuses
• Flexible Working Policy
• Competitive pension scheme
• Access to Financial Wellness support
• Industry-leading home working and mobility technology
• Private Medical Insurance
• Company shares (available after One year tenure)
• Medicash (Cashback Scheme)
• Retail discounts via Medicash
• Access to EAP scheme for you and your household
• Vehicle lease salary sacrifice scheme (available after One year tenure)
• Cycle to Work Scheme
• Annual paid volunteering day
• Enhanced parental leave
• Access to funding for additional qualifications and courses
• Access to paid study leave

Why Natilik?

With Centres of Excellence in London, New York, and Sydney, we are a truly global partner delivering solutions to clients across 62 countries.

In the UK, we have recently been named as the first Partner to be awarded Quad Mastership, which recognizes our expertise across Networking, Security, Data Centre, Hybrid Cloud, and Collaboration. We’ve also been listed as the Number 1 Great Place to Work in the medium-sized Tech category. Internationally, we are continuing to grow in size and stature and we are confident of replicating the success that we've had in the UK.

At Natilik we know it's crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience, culture, and background allows our teams to be better. We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. We're incredibly proud of our diversity.