Junior IT Service Desk Analyst

Are you looking for a new challenge, fancy trying something different?

We are looking for people who like to be challenged every day, learning new things, working with great people. We’re looking for someone who is innovative and seeks solutions to every challenge; striving to be better tomorrow than we are today…

Bring with you a passion for IT, problem-solving skills, and strong customer focus and we’ll provide you with the tools you’ll need to help us in our vision to put our drinks on every table!

We’ll support and coach you in the rest; we’re passionate and responsible and we strive for excellence.

Junior IT Service Desk Analyst
Refresco - Kegworth Head Office
Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH)
Permanent

Benefits:

• An annual bonus
• Pension contributions
• Access to a 24/7 virtual GP for you and your family
• Life assurance
• An enhanced holiday allowance of 27 days plus bank holidays
• Purchase extra holiday (up to 3 days per year)
• Access to our brand new employee benefits platform offering discounts, cashback rewards, and access to more optional benefits
• Access to Grocery Aid – for free financial, personal, health and wellbeing support

Key responsibilities:

• To act as a single point of contact for phone calls and emails from IT customers regarding IT issues and queries.
• To act as first line support – troubleshooting of IT related Incident and Problems across software and hardware on devices such as Smart Phones, Laptops, PCs and Printers.
• To escalate unresolved calls to the relevant 2nd line support teams.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles and processes.
• Managing new joiners and the leavers process.
• Setting up company equipment.
• To provide basic in-house training for users.

About you:

We are seeking an individual who has a passion for IT and a desire to develop their skills within our Company. You will be an avid problem-solver, technically capable and have a passion to fix things. The post-holder will be a strong communicator, perhaps with experience in a customer facing role.

Ultimately, we encourage everyone to role model our core values of agility, responsibility, passion, excellence, and entrepreneurship as we believe these are what has made Refresco successful so far.

If you fit this profile and are excited by this opportunity, we would be delighted to hear from you!

Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.