Junior IT Hardware Technician

Social network you want to login/join with:

RSK Group are looking for an Junior IT Hardware Technician to join the Group IT Department on a full time basis working 40 hours pw. The team offers a great opportunity for development and career progression.

This role is for a highly organised, keen, and efficient Junior IT Hardware Technician to join our IT team. As a member of the hardware team, your primary responsibility will be assisting in setting up the RSK Group hardware and ensuring smooth operations.

The successful candidate will be working on site in our Helsby Office 5 days a week.

Key Responsibilities:

• Assist with incoming hardware orders to ensure they are set up and sent out in time.
• Install, configure, diagnose, repair, and upgrade hardware and equipment while ensuring its optimal performance.
• Assist with managing and maintaining the asset database for all group hardware.
• Work with the IT Procurement Team to ensure smooth operations.
• Collaborate with the Software Team and assist with licensing and installations.
• Assist with hardware projects (upgrades/replacements/office moves).
• Assist with the MDM management for laptops, tablets, and mobile phones.
• Stay updated on hardware trends and seek training for skill growth.
• Assist with incoming hardware related Service Desk requests.
• Assist with any other IT duties as required.
• Ensure compliance and security of IT infrastructure.

Person Specification:

• Minimum 1 year of professional IT experience.
• Familiarity with Service Desk ticketing systems.
• Strong hardware and software troubleshooting skills.
• Knowledge of Windows, macOS, and Android operating systems.
• Proficient in Microsoft 365 applications.
• Experience with remote support tools like TeamViewer.
• Basic networking knowledge (TCP/IP and LAN/WAN).
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Self-motivated and eager to learn.
• Prior experience in an IT-related environment - Desirable.

Salary and Benefits:

• Up to £25,396 depending on experience.
• Company pension scheme.
• Life Assurance.
• A flexible benefits programme including the option to buy and sell holidays, health cash plan, and discounted gym memberships.
• Regular training and ongoing career development.

RSK Group is an Equal Opportunities Employer.