Junior Instructional Designer

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

The Education & Templates Library creates educational eLearning content for directors, the c-suite and senior governance, risk and compliance professionals across a range of mediums as part of the Diligent One Platform. With online certification programs, e-learning courses and videos, our education content is a key way in which we connect with our customers.

We have an exciting opportunity for an Instructional Designer to join the Diligent team, within the Product function of the Governance business unit. You will be passionate about creating engaging and effective e-learning courses and programs for a high velocity dynamic software company. You are technically adept, you have a keen attention to detail, and you can simplify the complex.

The role of Instructional Designer will report into the Programs Manager and will be responsible for the design and publication of engaging self-paced e-learning courses, certifications, videos and downloadable templates in our LMS, Diligent Academy. You will work closely with the Programs Manager to take written content and turn it into e-learning materials, managing the design and publication process across multiple pieces of content. You will also manage the UX of Diligent Academy, building collections of content aligned to key governance, compliance and risk topics to help our customers navigate the Education and Content Library whilst measuring the effectiveness and usage of content through regular reporting.

Key Responsibilities:

E-learning courses

• Work alongside the Programs Manager to turn written materials into engaging e-learning courses
• Create immersive educational experiences using a variety of mediums to maximize engagement (e.g. diagrams, videos, activities, assessments, scenarios, interactive exercises)
• Utilize style guides, user experience best practices and user feedback to create beautiful courses that are easy to navigate
• Maintain courses and organize course documents and assets

Project management

• Provide broad oversight and project management of all content items being produced, connecting with other team members to ensure accurate status reporting
• Highlight any risks of production completion
• Create supporting documentation and process workflows to create efficiencies within content production

Learning management system

• Develop content catalogs and manage technical requirements of the LMS
• Manage publication of content items on the LMS
• Run regular reporting across courses and users and partnership with internal teams to drive customer adoption
• Provide customer support for requests as and when needed

Required Experience/Skills:

• 1+ years of experience in instructional design for adult learners in an e-learning environment
• A high attention to detail
• Excellent communication skills in English, both written and verbal
• Experience with a learning management system, ideally Thought Industries
• Familiarity or proficiency with reporting from multiple data sources

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.