Junior Customer Support Representative

Job Description

Junior Customer Support Representative – £25,000 – Ely (1 day per week onsite)

Looking for your next challenge in customer support? Want to join a fast-growing company where your work truly makes a difference?

This is an incredible opportunity for a Junior Customer Support Representative to be at the heart of a dynamic, customer-first team. You’ll be the go-to person for customers, ensuring they get the most out of the company’s products and services. If you thrive on solving problems, delivering top-tier service, and working in a fast-paced environment, this role is for you!

What You’ll Be Doing:

1. Delivering first-class customer support – Answer queries via phone, email, and Teams with professionalism, speed, and enthusiasm.
2. Empowering customers – Lead online training sessions and help new customers hit the ground running.
3. Championing customer feedback – Spot patterns, report insights, and help shape product improvements.
4. Collaborating across teams – Work closely with the Customer Success and Technical teams to resolve issues quickly.
5. Supporting a seamless onboarding experience – Assist with documentation, invoicing, and setting up direct debits for new clients.
6. Keeping records accurate and up to date – Use the company’s CRM system to log interactions meticulously.
7. Enhancing customer resources – Help create and refine FAQs, support guides, and knowledge base articles.

What You’ll Bring:

1. A customer-first mindset – You genuinely care about providing outstanding service.
2. Exceptional communication skills – You can break down complex information into simple, clear advice.
3. Problem-solving ability – You enjoy thinking on your feet and finding creative solutions.
4. Tech-savviness – Comfortable using software and always keen to pick up new tools.
5. Initiative and teamwork – You can work independently but also thrive in a collaborative team.
6. Resilience and adaptability – You stay focused in a fast-moving environment.
7. A positive, can-do attitude – You bring energy, enthusiasm, and a proactive approach to your work.

The Details:

1. Salary: £25,000
2. Bonus: Performance related
3. Location: Ely – 1 day per week onsite
4. Great career growth potential in a supportive, customer-driven environment

If you’re ready to make an impact and grow your career, apply now!