Junior Customer Success

Customer Success is at the heart of the Unity5 mission, with our client’s success being a core value that runs throughout the business. We believe our clients’ success drives our own, and we are passionate about creating meaningful and lasting relationships. We’re looking for a Junior Customer Success Executive to join our team and help support our customers post-implementation, ensuring they continue to receive value from our products and services.

This is an ideal opportunity for someone with early experience in SaaS or client-facing roles, who’s eager to learn, grow, and develop within a supportive Customer Success team.

Key Responsibilities

1. Support the Customer Success Manager in managing customer relationships after go-live.
2. Assist in monitoring product adoption and gathering feedback to ensure a smooth transition into regular system usage.
3. Work with internal teams (Support, Product, Marketing) to understand and help resolve customer queries or issues.
4. Help maintain and update customer success documentation, tracking customer activity and outcomes.
5. Coordinate with Account Management and the Customer Success Manager to support retention efforts and customer satisfaction.
6. Contribute to the creation of customer-facing materials such as guides, check-ins, and webinar prep.
7. Shadow and eventually participate in customer check-ins, success reviews, and feedback sessions.
8. Support internal knowledge sharing by documenting common customer questions, product feedback, or learnings from customer interactions.
9. Stay informed about product updates and features to help respond to customer inquiries and flag any learning opportunities to the team.

In return

At Unity5, we have a culture where we value people, performance, and enjoyment. We challenge ourselves and each other and are confident but never complacent. We celebrate our wins, own our mistakes, and are driven by our mission to continually deliver exceptional technology services.

Benefits

• Competitive salary
• Private healthcare
• Hybrid working
• Pizza Tuesday!
• Life assurance
• Company sick pay, enhanced MAT & PAT leave