Junior Business Operations Specialist

Position Summary

Why join our team?

ESBO (EMEA Service Business Organisation) is responsible for identifying, evaluating and determining new opportunities within the digital media and advertising industry with the goal of creating scalable services and businesses on top of the global footprint of Samsung Devices. The ESBO team is working to bring value for partners, advertisers, and agencies through its unique insights into TV viewership in the shifting media landscape.

Role and Responsibilities

Your key responsibilities

We are looking for a confident individual with strong digital operations and technical experience who understands the importance of communication, solutions and delivery. The candidate should have a passion for solving problems, identifying solutions, leading projects, and working in cross-functional teams.

Candidates must have a strong knowledge base of digital media Operations including video, display and connected TV. Advanced TV and insights-based advertising experience a plus. The Junior Business Operations Specialist is expected to develop and maintain excellent working relationships with all appropriate levels within and outside the company.

If you are interested in joining a rapidly growing team working to build a unique, world-class digital media organisation with a relentless focus delivering real results to customers, you've come to the right place!

• Assist the team with the efficient process of Insertion Orders
• Assist the team with the development, preparation and/or maintenance of documentation pertaining to business processes, systems operation, product development and other technical processes
• Assist the team with the development and maintenance of technical product and services documentation including network diagrams, configurations, standard operating procedures, and presentations for various approval and change management boards
• Assist the team with the creation of new documentation or update existing documentation to accurately reflect changes in a product, services, or process
• Assist with the ongoing development of training material for onboarding new staff across the business
• Work and adhere to our security policies and procedures and orders
• Assist the team with the development of, and help to maintain support tools to service the organisation as it relates to using our systems
• Assist the team with the creation of, maintenance, and distribution of up-to-date departmental reports as requested
• Investigate deviations (outliers) and provide insight to improve quality and efficiency
• Perform all other duties that ensure compliance with all standards and regulations

What we need for this role

To be successful, you will possess the following skills and attributes:

• Strong understanding of digital media, advertising and consumer electronics
• Extremely strong administrative skills
• Strong problem solving skills, such as prioritization and critical thinking
• Strong verbal and written communication skills
• Proficiency with MS office tools
• Proficiency with Salesforce a plus

What does success look like?

• Detail orientated mentality
• Proactive business mentality, driving business opportunities through to completion
• Outstanding multi-tasking and teamwork capabilities

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal

• Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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