Junior Business Analyst

We are on the lookout for a Junior Business Analyst to support a high-profile Digital Transformation Programme in the public sector. This is your opportunity to be part of an exciting project that's revolutionising the way Contact Centres (CC) and Customer Relationship Management (CRM) systems work!

What you'll be doing:

1. Gather & Document Requirements
2. Support Process Mapping (As-Is & To-Be)
3. Collaborate with Stakeholders
4. Write User Stories & Acceptance Criteria
5. Support Data Warehousing elements

What we're looking for:

1. Some experience as a Business Analyst or exposure to similar roles
2. Familiarity with MS Visio and process mapping
3. Strong communication skills and a collaborative mindset
4. A proactive, eager-to-learn attitude
5. Experience in Contact Centre or CRM environments (Desirable)

Ready to take the next step in your career? Then send us your CV along with a short cover showcasing your passion for Business Analysis and why you're the perfect fit for this exciting opportunity!