Junior Billing Analyst

Billing Administrator

Job Type: Full-time

Location: Whyteleafe/Caterham, Surrey

Salary: £25k to £27k salary plus benefits.

We are delighted and excited to offer this opportunity to join an award winning and rapidly expanding tech business in the telecommunication billing sector.

Due to recent sales success they have secured commitment from multiple Telecom/Mobile Resellers, VARs and Wholesalers to move all or elements of their Billing operations to this state-of-the-art platform.

Therefore, we need a Billing Administrator to join the Enterprise team; working with customers to gain an understanding of their existing billing operations and resolve any queries they may have.

Responsibilities:

• Providing 1st line customer support via email, telephone and ticketing system
• Working closely with our 2nd and 3rd line billing teams to ensure timely and efficient resolution of related incidents and service requests.
• Working with partner service providers to resolve queries and customer faults.
• You will also assist in the monthly billing runs; time is also spent on improving client experience through speedy response and resolution of queries.
• Take ownership and responsibility of queries from our existing and new customers.
• Take responsibility for the training and education of both existing and new customers.

Key Qualifications and Skills

• Excellent organisational and time-management skills
• Can-do attitude and willingness to step outside of comfort zone
• Computer literacy and a working knowledge of relevant applications, such as spreadsheets
• Experience in working in the telecoms industry is an advantage
• Organised and having an eye for detail
• Excellent communication and inter-personal skills
• Proactive focus on customer support and delivery