Junior Account Manager - Salesforce

Delta Capita; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job description

We are looking for a dynamic and motivated Junior Account Manager to join our Account Management team. This entry-level role is designed for someone with experience in Salesforce and an interest in learning how to manage client accounts in a services or capital markets environment. The successful candidate will initially take on administrative responsibilities, with a focus on supporting the team in Salesforce management and campaign execution. This is an excellent opportunity to grow within the team, with the potential to eventually take ownership of client accounts.

Key Responsibilities:

• Salesforce Management:

  • Oversee and manage daily Salesforce tasks, ensuring data integrity and reporting accuracy.

  • Track key client metrics and support the sales team with insights.

  • Ensure that Salesforce is fully updated with relevant information, providing timely reports to the account team.

• Campaign Management:

  • Collaborate with cross-functional teams to structure, plan, and execute client campaigns.

  • Provide support in developing campaign strategies and monitor campaign performance.

  • Assist in the creation of campaign assets, content, and reports.

  • Help track and evaluate the effectiveness of campaigns, ensuring goals and KPIs are met.

• Account Team Support:

  • Assist senior account managers in day-to-day tasks and client communication.

  • Coordinate meetings and client interactions with the team, taking notes and summarizing key action points.

  • Help with administrative support for account management processes, ensuring smooth execution of client requests.

• Client Interaction & Learning:

  • Attend client meetings, take notes, and observe key interactions.

  • Learn about the client’s needs, expectations, and business objectives.

  • Work closely with senior team members to understand the account ownership process and develop the skills to eventually manage accounts independently.

Key Experience:

• Previous experience in Salesforce (SF) is essential, including familiarity with Salesforce reporting and data management.

• Ideally, experience working in a services firm or within capital markets operations.

• A background in account management, sales support, or client services is desirable but not required.

• Strong communication and collaboration skills, with the ability to work effectively across business lines and teams.

This is a permanent full-time position located in London with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible. If your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for the UK is mandatory.