Junior Account Manager

ASOS; London; On-site; GBP 30,000 - 50,000; Full time

Job description

Company Description

We're ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly we're interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Through our Fashion with Integrity strategy we are driving diversity, equity, and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be because we believe people who bring their best selves to work, do their best work.

Job Description

About the Role

As a Junior Account Manager, you will be responsible for providing the highest level of account management to our brand partners signed to the ASOS Partner Fulfilment programme. Reporting into the Senior Key Account Manager, you will be responsible for the day-to-day running of the account, ensuring processes on the department are managed and achieved, proactively trading accounts, maximising revenue for ASOS and partners via this channel. You will oversee an account administrator facilitating speed to market for product onboarding and error resolution on our key accounts.

You will be an excellent communicator, able to work collaboratively across business functions, including Product Teams, Studios, Tech & Customer Care, and with our external brand partners to deliver ambitious growth and best-in-class service.

You will be doing:

Account Management

1. Manage day-to-day account communication and ongoing relationships with brand partners, ensuring key milestones are met.
2. Support Senior Key Account Manager to trade into opportunities to maximise account potential, including highlighting seasonal trading moments and marketing opportunities with partners.
3. Be able to interpret and use data to review range relevance and performance and offboard underperforming product to ensure the integrity of overall ASOS edit remains.
4. Focus on onboarding status and error resolution to maximise product visibility on site.
5. Be the point of contact for ASOS Product teams for hybrid brands (Operate wholesale + Partner Programme) to discuss brand status and trade; align on seasonal buys and assist in determining topics for discussion in regular trade meetings and end-of-season account reviews.
6. Collaborate with Studios to ensure smooth onboarding of product.

Onboarding

1. Work with middleware, tech, and Partners onboarding teams to accelerate onboarding. Reviewing status and error resolution to maximise product visibility on site.

Team Development

1. Grow and develop a team of Account Administrators, who deliver against key KPI's; encourage them to build a network with relevant cross-functional stakeholders.
2. Develop strong working relationships with peers within the Partnerships team.
3. Build open and transparent relationships with key cross-functional stakeholders that enable trust and engagement with the Partner Fulfilment programme teams.

Strategic Thinking

1. Entrepreneurial spirit driving expansion and evolution of Partner Fulfilment, aligned with wider ASOS strategy.
2. Use commercial awareness of marketplaces and how they operate to fuel continual improvement.
3. Conduct and share performance insights to refine future strategy.
4. Open-minded and adaptable to change.

Qualifications

Who We'd Like to Meet

1. Experience trading own category/brand in a Fashion Retail business and the confidence to lead trade meetings with external partners.
2. Excellent communication skills and proven ability to build relationships internally and externally at all levels.
3. Experience at managing others, with the ability to support and train.
4. Ability to work and collaborate cross-functionally to drive business results.
5. Strong organisational skills, able to use initiative to manage own workload against business priorities and troubleshoot challenges independently.
6. Able to use Excel to an intermediate level.

Additional Information

BeneFITS

1. Employee discount (hello ASOS discount!)
2. ASOS Develops (personal development opportunities across the business)
3. Employee sample sales
4. Access to a huge range of LinkedIn learning materials
5. 25 days paid annual leave + an extra celebration day for a special moment
6. Discretionary bonus scheme
7. Private medical care scheme
8. Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits.