Journey Co-ordinator

Riverside; Liverpool; On-site; GBP 29,000 - 35,000

Job description

Job Title: Journey Co-Ordinator

Contract Type: Permanent

Salary: £29,635.83 per annum (plus £4000 London Allowance)

Working Hours: Full Time - 37.5 Hours

Working Pattern: Shift work, 5 days out of 7

Location: Acre Lane, Brixton

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Journey Co-Ordinator

The Journey Co-ordinator is responsible for the delivery of individual, positive outcome focused support packages to clients of Riversides Supported Schemes across a small geographical area, ensuring that the support service promotes empowerment and independence. The role requires maintenance of a high level of specialised knowledge surrounding the specialism/s, acting as a centre of excellence in the specific field/specialism as well as a resource to colleagues for specialist knowledge, supporting colleagues to understand the latest developments in the field. It is imperative to the role to work as part of a staff team that is committed to “best practice” in the social housing field, working with colleagues to ensure clients with specialist support needs are supported to the highest relevant standards and approaches.

About You

We are looking for someone with (to be taken from essential criteria)

• Experience of working with vulnerable client groups.
• Experience of delivering structured support in either housing or social care.
• Demonstrable IT skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
• Demonstrate an understanding of the PIE approach.

Why Riverside?

One Housing is a part of Riverside, at Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Delivering a ‘best practice’ support service, appropriate to clients’ needs.
• Co-ordinating the customer journey from start to finish and supporting the Journey Coaches in the development and delivery of the support/resettlement planning processes.
• Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
• Assisting Journey coaches to support clients with day-to-day tenancy issues, payment of rent, claiming benefits.
• Knowledge of ‘best practice’ in both crisis intervention and planned support working.
• Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs.
• Ensuring clients have access to relevant external support services.
• Working with Journey coaches to support clients to agree and set goals and actions.
• Supporting Journey coaches to meet clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions.
• Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible.
• Promote and encourage a high level of client involvement, consultation and communication.
• Maintaining an accurate and timely record of all activities including the maintenance of a support planning database.
• Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims.
• Working in line with ‘health and safety’ and safe guarding requirements to ensure the overall safety and security of the client.
• Taking personal responsibility to ensure you maintain the highest level and current knowledge around specialism/s.
• Sharing specialist knowledge with colleagues to ensure clients are supported appropriately and the service continual improves and meets the current needs and aspirations of clients.
• Specialism in the mental health area.

Service delivery

• Ensure that service delivery complies with Riverside’s policies and procedures relating to equality and diversity.
• Ensure that the views of Riverside’s customers are fully taken into account in the development and delivery of services.
• Ensure that the Division/Department complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.
• To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
• To understand that your efforts will be client led and be accountable for positive and tangible outcomes.
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
• Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster.
• Actively involved in team meetings and attend regular supervisions.
• Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
• Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery.
• Ability to use appropriate IT systems and maintain professional and timely records.
• Attending appropriate training and development opportunities as required.

Other Duties

• Model Riverside values and motivate colleagues to provide high quality, customer-orientated services being a champion for “Mary Gober”.
• Participate in the work of the management team, encouraging innovation.
• Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service.
• To ensure compliance with Riverside’s Equality and Diversity policy, in respect of service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality.
• To actively promote Riverside locally.
• To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
• Any other relevant duties as required by the designated manager.

Person specification

Essential

Knowledge, Skills and Experience

• Experience of working with vulnerable client groups.
• Experience of delivering structured support in either housing or social care.
• Demonstrable IT skills to include basic proficiency in Microsoft Office including Word and Excel.
• Willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
• Demonstrate an understanding of the PIE approach.