Job Title: Hub Manager - Home Care (Elderly Care)

Compass Associates; Greater London; On-site; GBP 40,000 - 52,000; Full time

Job description

Job Title: Hub Manager - Home Care (Elderly Care)

Location: Southwark - London

Salary: Up to £52,000, Depending on Experience

Company: Compass Associates are partnering with a leading UK homecare provider to recruit a Hub Manager to oversee 2 branches within the Southwark Hub.

Job Description:

Are you an experienced manager within the home care sector looking for a new challenge?

We are seeking a Hub Manager to oversee the day-to-day operations of 2 branches within the Southwark Shared Service Hub. This role will ensure the seamless intake of new referrals and the maintenance of compliance across services, including Domiciliary Care, Reablement, and Semi-Independent Living. You will play a critical role in driving excellent service delivery and collaborate with Local Authorities, CCGs, and Commissioners to provide high-quality, responsive care. As part of your responsibilities, you will lead a team of Field Care Supervisors and Intake Coordinators, ensuring efficient client onboarding and supporting business growth.

Key Responsibilities:

1. Operational Management: Oversee day-to-day operations across 2 branches, ensuring seamless intake of new referrals and compliance with service standards.
2. Compliance and Quality Assurance: Ensure services meet regulatory standards, focusing on Domiciliary Care, Reablement, and Semi-Independent Living.
3. Team Leadership: Lead and motivate a team of Field Care Supervisors and Intake Coordinators, ensuring efficient client onboarding and maintaining high service standards.
4. Stakeholder Engagement: Work closely with Local Authorities, Clinical Commissioning Groups (CCGs), and Commissioners to deliver exceptional care and support ongoing business growth.

Requirements:

1. Experience: At least 4 years in a management role within the Health and Social Care industry, ideally with a background in Domiciliary Care.
2. Leadership Skills: Proven experience in people management, with the ability to lead, motivate, and drive a team toward business objectives.
3. Stakeholder Management: Skilled in building and managing relationships with both internal and external stakeholders.
4. Problem-Solving: A solution-focused approach to overcoming challenges.
5. Communication Skills: Strong verbal and written communication abilities.
6. Technical Skills: Proficiency in IT, including Microsoft Office (especially Excel) and experience with bespoke systems.
7. Negotiation & Influencing: Strong negotiation and influencing skills to work effectively with various partners.
8. Experience working directly with Local Authorities and Commissioners: (Desirable)
9. NVQ Level 3 or higher in Health and Social Care.

Benefits:

1. The role offers an attractive benefits package, including wellbeing resources, financial advice, and up to 14% discount at over 40 retailers (including Tesco, John Lewis, and more).
2. 22 Days Holiday (increasing to 25 days after 3 years' service) plus bank holidays.
3. Occupational Maternity Pay & Adoption Pay.
4. Occupational Paternity Pay.
5. Death in Service Payment.
6. Occupational Sick Pay.

Contact:
If you would like to be considered for this exciting Hub Manager opportunity or would like to request a full job description, please contact Amie Lovelock direct.