Japanese Speaking Job - Support Engineer - IT Operation Centre - London

Job Title: Japanese speaking Support Engineer - IT Operation Centre

Salary: Up to £32000 + £1,300 shift allowance
Job status: Permanent, Full-time
Working hours: 4 days (12 hr 8:00 - 20:00), 4 days off, 4 days (12 hr 20:00-08:00), 4 days off *includes weekends
Location: East London

Who You'll Be Working for: IT Telecom

Japanese speaking Support Engineer - IT Operation Centre - What You'll be Doing Each Day:

• Manage a variety of IoT / network (Data, Voice, Mobile services) alerts/reports and customer fault calls from internal technical divisions & customers (service portal/ticket system/email/telephone), related and not limited to solutions, network services, data centre, and products. Update trouble ticket systems and customer documentation with fault history.
• Contact and co-ordinate 3rd party suppliers, or other company resources, to help achieve trouble resolution.
• Notify the On Call Support/Line-Manager of issues which require escalation, customer complaints or requirements & new business opportunities.
• Cover shift staff (day/night) when deemed necessary by the manager.
• Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work.
• Attend customer meetings regarding issues, projects or maintenance contract works.
• Create reports concerning customer issues, projects, and maintained services, operation design as and when required.
• Work on-site at customer premises as an integral part of their team from time to time.
• Travel to customer offices throughout EMEA region for business purposes as and when required.
• Provide technical support, create design and proposals for customers.
• Ad-hoc requests from line manager.

Japanese speaking Support Engineer - IT Operation Centre - The Skills You'll Need to Succeed:

• Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio.
• Knowledge and proficiency in maintenance and installation of network infrastructure, Server or Virtualization.
• Fluent English language skills required (Verbal and written).
• Ability to investigate and source answers to various email and telephony enquiries.
• Proven customer service and facing experience, at all customer levels.
• Flexible approach, able to work outside of normal working hours when requested.
• Strong time management/multi-tasking & organisational skills.
• Good communication with customers, colleagues and related 3rd party vendors.
• Valid CCNP/CCNA, JNCIP or equivalent certification will be an advantage.
• Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
• Strong work ethics and reliable time keeping and attendance.