Japanese Speaking Helpdesk Engineer

IT Helpdesk Engineer (Japanese speaking)

Business: IT Service company

Company Location: Central London

Salary: Up to ￡29K

Office working: 5 days /week

All of the applicants must have an eligible visa for working in the UK.

Job description:

1. 1st level troubleshooting with customers and assist them as their escalation point of contact.

2. Hands on Desktop Support.

3. Network and PC implementation and optimisation.

4. Understand and detailed planning and designing for customer's Network and PC.

5. Network/PC/Desktop Security element configuration including day-to-day service delivery.

6. Migration planning and execution. Support PC and Call Centre system (incl DC server).

Requirements:

1. Proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.

2. Excellent written and verbal communication skill in English and Japanese (Japanese is Mandatory).

3. Ability to investigate and source answers to various email and telephony enquiries about technical issues.

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