Japanese Operations Support Agent

TN United Kingdom; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job description

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Operations Support Agent
Monday - Friday, 8:00 - 16:30
3-Month Fixed Term Contract
Remote

The Operations Support Agent is a key member of our operation team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams.

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Responsibilities:

• Provides translation of customer facing in-game notifications, social media posts, and more.
• Helps communicate game bugs, customer issues, and community feedback to teams in Japan.
• Provides translation and coordination for communication between Japan staff and US staff.
• Translates news announcements, special reports, troubleshooting tickets, player reports, records and other documentation.
• Utilizes company tools to provide both direct and indirect support to customers.

Requirements:

• Minimum High School diploma, 4-year degree at an accredited university preferred.
• Fluent or near-fluent in English, business-level Japanese.
• Experience with mobile and online games professionally or personally.
• Strong writing ability in English and Japanese.

You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest games titles in the world. Competitive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Collaborative team-work with people from all around the world, different nationalities and languages. A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.