ITSM System Administrator

ITSM System Administrator

3 days office / 2 days working from home

In this newly created position with a leading global law firm in London, you will be working as the sole ITSM System Administrator for the firm. They have recently rolled out Ivanti Neurons as their ITSM platform – this is a fantastic opportunity to join the firm at a time where you can help shape the way they use the ITSM tool across the business!

Responsibilities:

• You will be managing the day to day delivery of administration and maintenance of the ITSM (Ivanti Neurons)
• Assisting with the development of the ITSM to other areas of the business
• Working closely with the Technical IT teams, as well as the problem and incident manager
• You will own the ITSM tool, working closely with 3^rd parties and conducting system updates
• Working closely with users and stakeholders in order to maximise user adoption and satisfaction throughout the business

Essential skills:

• Significant experience in ITSM Systems Administration – open to similar ITSM tools e.g. ServiceNow, Cherwell, Hornbill etc
• ITIL certified – ideally to Practice Manager level
• Excellent stakeholder management and communication skills required

If this sounds like you, click ‘Apply’ now!