Italian speaking Customer Support Adviser

Rugby

Ref: 5456I2

Company Profile

A leading designer and manufacturer of interactive displays, with extensive international links, the company is confident in their ability to deliver high-quality, innovative products that meet the needs of customers worldwide.

Responsibilities

Italian speaking Customer Support Adviser
Location: Rugby
Salary: up to £32,000 per annum
Ref: 5456I2

Company offers full training and career progression

Main duties:
To deliver confident and effective first-line technical support to international clients.

The role:
– Assist customers with technical issues remotely and provide them with effective solutions to ensure a positive outcome
– Troubleshoot hardware issues
– Escalate calls with advanced technical queries to the appropriate team
– Arrange for the replacement of faulty hardware to be delivered to the customer
– Schedule site visits with the field service team
– Provide exceptional customer service

Candidate's Profile

– Full fluency in Italian is mandatory (written and spoken)
– Customer service experience desirable
– Problem-solving and excellent communication skills
– IT literate and computer savvy
– Pro-active, confident and dynamic personality