Italian Speaking Customer Service Representative

Italian Speaking Customer Service Representative

• Ref: 2784
• Permanent
• Nottingham

Italian Speaking Customer Service Representative
£24,000
Nottingham (hybrid)
Hours: 36.25 M-F 8 am – 4 pm

Harper Recruitment Group is working in partnership with a Global company who are looking for an Italian Speaking Customer Service Representative to support their wholesale and retail customers.

What will the role involve?

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in Italian and English
• Able to take on product knowledge
• Experience using Microsoft Excel including formulas and tables

What’s in it for you?

• Supportive and diverse company culture
• Hybrid working – 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.